New chat windows cannot be raised

Bug #583469 reported by Niall Murphy
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
New
Undecided
Unassigned

Bug Description

Binary package hint: empathy

Using Lucid.

Indicator bubbles displays the contents of incoming chat messages however clicking on the contacts name in the indicator applet does not raise the chat window.
Clicking the contacts name (or any other contact) in the contact list also fails to open the chat window.

Gnome window list applet does not show the chat windows.
Docky does show the chat window in its list of empathy windows but selecting it does not raise it.

Get out of this situation I
  quit empathy,
  delete the "~/.config/Empathy/geometry.ini" file
  restart empathy.

Things return to normal until a few days later when it happens again.

I havnt figured out what the cause is.
What information can i provide to help diagnose this?

Revision history for this message
Leo Arias (elopio) wrote :

I am not able to reproduce this problem now, but it has happened to me twice this week.

Revision history for this message
Omer Akram (om26er) wrote :

if its not a problem anymore should we close this bug?

Revision history for this message
Omer Akram (om26er) wrote :

closing this now if you face this again feel free to open this bug again

Changed in empathy (Ubuntu):
status: New → Invalid
Revision history for this message
Niall Murphy (nmurphy) wrote :

All was well for a few weeks but now the same problem has appeared for the Contact list and Chat windows.

I do not know what is triggering this.

Changed in empathy (Ubuntu):
status: Invalid → Incomplete
Revision history for this message
Omer Akram (om26er) wrote :

This bug might be the same as bug 591509

Revision history for this message
Niall Murphy (nmurphy) wrote :

This bug also appears for the buddy list.

I think it has something to do with dual monitors.

Maybe it is caused by leaving the buddy list or chat window on another monitor when I shut down.
Then when I start up in another place without the extra monitor, empathy doesnt know that the other monitor is not there.

I will test this theory as soon as I can.

Changed in empathy (Ubuntu):
status: Incomplete → New
Revision history for this message
Niall Murphy (nmurphy) wrote :

Ok I can reproduce the bug by leaving the buddy list or chat window on another monitor when I shut down the computer.
When I start without the extra monitor I cannot see or focus empathy windows.

Revision history for this message
Brian Curtis (bcurtiswx) wrote :

Omer you are right this is the same as that bug. Marking as such.

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