"Unable to stop drive" error message when removing USB / IDE extrenal drive

Bug #583009 reported by Brian Z
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Nautilus
New
Undecided
Unassigned
Fedora
Unknown
Unknown
gnome-disk-utility (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: gnome-disk-utility

I have a regular IDE hard drive that I use as external storage, connecting it by a USB to IDE cable. It basically behaves the way it should except for an error message when I remove it. I right-click the USB/"New Drive" icon on my desktop and select "Safely remove drive" it still behaves as I would expect except for an error message that pops up. In bold, the title is "Unable to stop drive" and in slightly smaller print it says:

Error detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-1)
SYNCHRONIZE CACHE: FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: FAILED: No such file or directory

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: gnome-disk-utility 2.30.1-1
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
Architecture: i386
Date: Wed May 19 14:48:12 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100427.1)
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: gnome-disk-utility

Revision history for this message
Brian Z (brian-zbr) wrote :
Revision history for this message
Brian Z (brian-zbr) wrote :

I do not have to unplug the cable to get the error message, it happens immediately when I click "Safely Remove Drive".

Revision history for this message
Brian Z (brian-zbr) wrote :

Also, I don't believe this ever came up under Karmic, only after I upgraded to Lucid, but I could be wrong.

Revision history for this message
Lou M (lmnjaz) wrote :

same problem when I click on safely remover a usb memory device.
error message

Error detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1)
SYNCHRONIZE CACHE: synchronize cache(10): Fixed format, current; Sense key: Key=9
 Additional sense: Logical unit not ready, cause not reportable
  Info fld=0x0 [0]
FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: start stop unit: transport: Host_status=0x07 [DID_ERROR]
Driver_status=0x00 [DRIVER_OK, SUGGEST_OK]

FAILED: No such file or directory

Occasionally, prior to to the above error I get a window that says I can safely remove the drive. However almost immediately I get the above error message.

I'm using a HP DV6
U 10.04, 4 Gb Ram, Nvidia GeForce G 105M however I have not loaded the drivers because I believe it created a situation where I loose the keyboard activity. Still checking that one out.

Revision history for this message
IKT (ikt) wrote :

Adding to nautilus as per the linked external bug report.

affects: gnome-disk-utility → nautilus
Revision history for this message
Ken Hughes (khughes-pacific) wrote :

Same problem here. Running Linux Mint11 (Katya) 64-bit, and a HTC smartphone with USB mass storage gives the same problem whether I do "Eject" or "Safely Remove Drive".

Unable to stop drive:

Error detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-1)
SYNCHRONIZE CACHE: OK
STOP UNIT: FAILED: No such file or directory

Don't have this issue with other USB mass storage devices on this computer.

Changed in gnome-disk-utility (Ubuntu):
status: New → Confirmed
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