Files do not synchronise

[Garry Hughes]

I drag and drop files into my ubuntu one folder on my laptop. These files do not get transferred to the server. I have a constant message saying file synchronisation in progress.
---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.2.1-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
UbuntuOneSyncdaemonExceptionsLog:

UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 2097152
 on = False
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare

[Garry Hughes (garryhughes)]

apport information

[Garry Hughes (garryhughes)]

apport information

[Garry Hughes (garryhughes)]

apport information

[Garry Hughes (garryhughes)]

apport information

[Facundo Batista (facundo)]

Hi!

We would need DEBUG logs to find the issue here.

You should do the following:

1. stop the syncdaemon client ("u1sdtool --quit") and be sure it's fully stopped ("ps -eaf | grep ubuntuone-client" should give you nothing).

2. put a file named syncdaemon.conf in your $HOME/.config/ubuntuone directory with the following information:

[logging]
level = DEBUG

3. restart the client.

4. attach here the logs, just zip you $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

Thanks for your time and help!

[bootedguy (pukne)]

see also Bug 586620.

bootedguy

On Fri, 2010-05-28 at 16:05 +0000, Facundo Batista wrote:

> Hi!
>
> We would need DEBUG logs to find the issue here.
>
> You should do the following:
>
> 1. stop the syncdaemon client ("u1sdtool --quit") and be sure it's fully
> stopped ("ps -eaf | grep ubuntuone-client" should give you nothing).
>
> 2. put a file named syncdaemon.conf in your $HOME/.config/ubuntuone
> directory with the following information:
>
> [logging]
> level = DEBUG
>
> 3. restart the client.
>
> 4. attach here the logs, just zip you $HOME/.cache/ubuntuone/log/ folder
> and attach the zip here.
>
> Thanks for your time and help!
>
> ** Changed in: ubuntuone-client
> Assignee: (unassigned) => Facundo Batista (facundo)
>
> ** Changed in: ubuntuone-client
> Status: New => Incomplete
>

[Facundo Batista (facundo)]

bootedguy, as I wrote in that bug, we ran into some issues with scaling across database shards, and we need a new software layer between the client and the database, and we hope that'll be in today or early this week.

We hadn't have this problem when Garry reported his problem, I'll keep waiting his logs.

[Facundo Batista (facundo)]

Hi Garry! Do you have any news about what I asked in comment #5?

[Facundo Batista (facundo)]

Hi!

So, I'm marking this bug as invalid, as we can not reproduce it again and we don't have enough information to proceed.

Feel free to reopen it or open a new bug if something like this happens to you again.

Remember that if you have any doubt it may be quicker to contact us in the #ubuntuone IRC channel, on Freenode. You can ping me directly, my nick is facundobatista.

Thanks for your time and help!