Microphone does not work on Toshiba Qosmio X505-Q850. Numerous fixes attempted. yet none work.

[Kainous]

This issue is present on both Version 8 "Helena" and version 9 "Isadora"

I have attempted a few common fixes.
Like running alsamixer and checking if it is muted or not. Using pulse device chooser and lowering the input volume of one of the 2 stereo mics.

Nothing works.

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

It also affects the Toshiba Qosmio X500-Q895S

[Leo Arias (elopio)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Leo Arias (elopio)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we can't fix it without more information.

Please run the following command which will attach necessary information:

apport-collect 578125
if you are using Karmic Koala (9.10) or newer, or

apport-collect -p linux-image-`uname -r` BUGNUMBER
if you are using Jaunty Jackalope (9.04).

Bear in mind that you may need to install the python-launchpadlib package from the universe repository with 'sudo apt-get install python-launchpadlib'. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report.

If you are using an older release or cannot use apport please at least add the following information (pay attention to lspci's additional options):

First run the following commands:
1) uname -a > uname-a.log
2) dmesg > dmesg.log
3) sudo lspci -vvnn > lspci-vvnn.log
4) cat /proc/version_signature > version.log
then attach the files separately to the bug report (not pasted into comments or tar/zip-ed).

For your reference, the full description of procedures for kernel related bug reports is available at https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies. Thanks in advance!

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

I'm about to collect the information in another Toshiba: Satellite M640... so I think it is not just related to the Qosmios

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: erin 1444 F.... pulseaudio
 /dev/snd/pcmC0D0p: erin 1444 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd6b00000 irq 22'
   Mixer name : 'Intel G45 DEVIBX'
   Components : 'HDA:10ec0269,1179fd88,00100100 HDA:80862804,1179ff00,00100000'
   Controls : 15
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
Frequency: Once a day.
HibernationDevice: RESUME=UUID=0f324dc4-b64b-455e-8103-c165694ec24a
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: TOSHIBA Satellite M640
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic-pae root=UUID=1f71a0f4-33a8-467d-a5d1-314ac124b95e ro quiet splash
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic-pae 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: No
RfKill:

Tags: lucid audio needs-upstream-testing
Uname: Linux 2.6.32-23-generic-pae i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/08/10
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.20
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: NBQAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 9
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvr1.20:bd06/08/10:svnTOSHIBA:pnSatelliteM640:pvrPSMPMU-01W001:rvnTOSHIBA:rnNBQAA:rvr1.00:cvnTOSHIBA:ct9:cvrN/A:
dmi.product.name: Satellite M640
dmi.product.version: PSMPMU-01W001
dmi.sys.vendor: TOSHIBA

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

I finished running "apport-collect 578125"
I don't see any changes reflected here... so maybe I did something wrong...
Please let me know if you need me to repeat the process

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: erin 1444 F.... pulseaudio
 /dev/snd/pcmC0D0p: erin 1444 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd6b00000 irq 22'
   Mixer name : 'Intel G45 DEVIBX'
   Components : 'HDA:10ec0269,1179fd88,00100100 HDA:80862804,1179ff00,00100000'
   Controls : 15
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=0f324dc4-b64b-455e-8103-c165694ec24a
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: TOSHIBA Satellite M640
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic-pae root=UUID=1f71a0f4-33a8-467d-a5d1-314ac124b95e ro quiet splash
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic-pae 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:

Tags: lucid audio needs-upstream-testing
Uname: Linux 2.6.32-23-generic-pae i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/08/10
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.20
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: NBQAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 9
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvr1.20:bd06/08/10:svnTOSHIBA:pnSatelliteM640:pvrPSMPMU-01W001:rvnTOSHIBA:rnNBQAA:rvr1.00:cvnTOSHIBA:ct9:cvrN/A:
dmi.product.name: Satellite M640
dmi.product.version: PSMPMU-01W001
dmi.sys.vendor: TOSHIBA

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Leo Arias (elopio)]

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

Maybe this is also related to this bug: the external mic also doesn't work, nor the standard stereo headset.
In a few weeks I might be able to post more info regarding the Toshiba Qosmio.

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

Also, I was unable to use the mic of an external Logitech USB adapter, so there is no workaround for having a computer with microphone!

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

The following info is from a Qosmio X500-Q895S... I hope it also helps to find out the bug that seems to affect all new Toshiba models

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: marcelo 1747 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0900000 irq 22'
   Mixer name : 'Conexant ID 5067'
   Components : 'HDA:14f15067,1179ffd5,00100302'
   Controls : 6
   Simple ctrls : 4
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xcdefc000 irq 17'
   Mixer name : 'Nvidia ID d'
   Components : 'HDA:10de000d,10de0101,00100100'
   Controls : 0
   Simple ctrls : 0
Card1.Amixer.values:

DistroRelease: Ubuntu 10.04
Frequency: Once a day.
HibernationDevice: RESUME=UUID=0fd8f743-2560-4065-bbaa-333dd9c6468a
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: TOSHIBA Qosmio X500
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=96594a62-3b8d-432c-9fc3-4f7580207bfd ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.38-generic 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: No
RfKill:

Tags: lucid audio needs-upstream-testing
Uname: Linux 2.6.32-24-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/11/2010
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.60
dmi.board.name: Qosmio X500
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.60:bd06/11/2010:svnTOSHIBA:pnQosmioX500:pvrPQX33U-03Q022:rvnTOSHIBA:rnQosmioX500:rvrNotApplicable:cvnTOSHIBA:ct10:cvrN/A:
dmi.product.name: Qosmio X500
dmi.product.version: PQX33U-03Q022
dmi.sys.vendor: TOSHIBA

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

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[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

In the Qosmio X500-Q895S I made the internal mic work downloading the drivers from: http://www.linuxant.com/alsa-driver/
after installation, I run alsamixer from the terminal, pressed F4, set Analog Mic Boost to 30db, and input source to MIC_F
I hope this helps...

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

On the toshiba Satellite M640 I solved the mic issue after downloading and installing the high definition audio codecs from www.realtek.com (follow the ubuntu instructions on the readme file)

[JL (vwyodapink)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: vdubhack 1828 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0900000 irq 51'
   Mixer name : 'Conexant CX20583 (Pebble HSF)'
   Components : 'HDA:14f15067,1179ffd5,00100302'
   Controls : 8
   Simple ctrls : 6
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xcdefc000 irq 17'
   Mixer name : 'Nvidia GPU 0d HDMI/DP'
   Components : 'HDA:10de000d,10de0101,00100100'
   Controls : 16
   Simple ctrls : 4
DistroRelease: Ubuntu 10.10
HibernationDevice: RESUME=UUID=bf9c52d9-458e-4402-bd32-8735fad9e5e1
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: TOSHIBA Qosmio X505
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-23-generic root=UUID=8b1aeb39-7a1a-423e-8b75-c576c0ec3a76 ro quiet splash acpi_osi=Linux
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.utf8
ProcVersionSignature: Ubuntu 2.6.35-23.36-generic 2.6.35.7
Regression: No
RelatedPackageVersions: linux-firmware 1.38
Reproducible: Yes
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: maverick kernel-sound needs-upstream-testing
Uname: Linux 2.6.35-23-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WifiSyslog: Nov 1 09:05:01 FEDUAV kernel: [24359.147367] CE: hpet increased min_delta_ns to 7500 nsec
dmi.bios.date: 09/07/2010
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.80
dmi.board.name: Qosmio X505
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.80:bd09/07/2010:svnTOSHIBA:pnQosmioX505:pvrPQX33U-02T01R:rvnTOSHIBA:rnQosmioX505:rvrNotApplicable:cvnTOSHIBA:ct10:cvrN/A:
dmi.product.name: Qosmio X505
dmi.product.version: PQX33U-02T01R
dmi.sys.vendor: TOSHIBA

[JL (vwyodapink)]

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[JL (vwyodapink)]

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[JL (vwyodapink)]

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[JL (vwyodapink)]

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[JL (vwyodapink)]

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[JL (vwyodapink)]

I did all the same fixes and have the mic working but even boosting everything to their max settings its still not usable as the mics volume is insanely low. and can barely hear a recording I have a toshiba x505-887

[MF (mauro-furno)]

Similar issue on Toshiba T130-15F (HDA Intel, Conexant audio)

Linux Mint 9: internal mic not working. External audio & mic working only with model quirck

Linux Mint 10 RC (x64): internal mic not working. External audio & mic worked out of the box

Tried also Ubuntu 10.04 and 10.10 with same results

[Marcelo Ruiz (marcelo-javier-ruiz-yahoo)]

@JL
@MF

Did you try installing the last drives for your hardware and using alsamixer to select the right mic and to set the mic boost? (In my case I needed to set it in 30).
Once you have it working, you can use the following command to persist changes:

sudo alsactl store 0

I hope this helps you.

[jdb2 (jonathanbusby)]

Similar problem on my Toshiba Satellite T215D-S1150. See my bug report : https://bugs.launchpad.net/linuxmint/+bug/676740

Unfortunately ubuntu-bug/apport-bug wouldn't let me file a report based off of the libasound2 package because it wasn't "a genuine Linux mint package."

[penalvch (penalvch)]

Kainous, thank you for taking the time to report this bug and trying to help make Ubuntu better. However, Linux Mint is not a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu, check https://help.ubuntu.com/community/Repositories