Error while send email from crm cases

[Deven Moga]

Hello Sir,

I have installed CRM module and was working in CRM Case screen. Now in that i am trying to send auto email to Partner using button "Send & Historize". When i am clicking that button. I am getting below error.

[2010-05-07 19:02:46,340] ERROR:email_send:[01]:
[2010-05-07 19:02:46,340] ERROR:email_send:[02]: Environment Information :
[2010-05-07 19:02:46,340] ERROR:email_send:[03]: System : Linux-2.6.31-21-generic-i686-with-Ubuntu-9.10-karmic
[2010-05-07 19:02:46,340] ERROR:email_send:[04]: OS Name : posix
[2010-05-07 19:02:46,340] ERROR:email_send:[05]: Distributor ID: Ubuntu
[2010-05-07 19:02:46,340] ERROR:email_send:[06]: Description: Ubuntu 9.10
[2010-05-07 19:02:46,340] ERROR:email_send:[07]: Release: 9.10
[2010-05-07 19:02:46,340] ERROR:email_send:[08]: Codename: karmic
[2010-05-07 19:02:46,341] ERROR:email_send:[09]: Operating System Release : 2.6.31-21-generic
[2010-05-07 19:02:46,341] ERROR:email_send:[10]: Operating System Version : #59-Ubuntu SMP Wed Mar 24 07:28:56 UTC 2010
[2010-05-07 19:02:46,341] ERROR:email_send:[11]: Operating System Architecture : 32bit
[2010-05-07 19:02:46,341] ERROR:email_send:[12]: Operating System Locale : en_IN.ISO8859-1
[2010-05-07 19:02:46,341] ERROR:email_send:[13]: Python Version : 2.6.4
[2010-05-07 19:02:46,341] ERROR:email_send:[14]: OpenERP-Server Version : 5.0.7
[2010-05-07 19:02:46,341] ERROR:email_send:[15]: Last revision No. & ID : 2006 <email address hidden>
[2010-05-07 19:02:46,341] ERROR:email_send:[16]:
[2010-05-07 19:02:46,341] ERROR:email_send:[17]: please run connect() first

What should i do now?
Please kindly provide feedback.

Sincerely,
Deven

[Jay Vora (Serpent Consulting Services) (jayvora)]

Hello Deven,
This is a configuration issue.
CRM module does not use SMTPCLIENT module, it uses optparse(configurable arguments that are passed by command line).
You should use --smtp-XYZ options for CRM.
Hope this helps.
Thanks.