Empathy lost accounts data on upgrade to Lucid

[Joseph S Tate]

Binary package hint: empathy

Today I upgrade from Kubuntu 9.10 to 10.4. After rebooting, empathy started up automatically, but popped up blank, didn't launch the gnome keyring and did not have any accounts information. I added the accounts manually, but none of my chat history from before the upgrade is available.

my dpkg.log says that empathy was upgraded from 2.28.1.1-0ubuntu1 to 2.30.1-0ubuntu1

This is similar to Bug #469286 but my accounts stay after recreating them. Also similar to Bug #557665, but I don't think Pidgin has anything to do with this bug.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: empathy 2.30.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
Architecture: amd64
Date: Thu May 6 22:13:55 2010
EcryptfsInUse: Yes
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy

[Aaron Whitehouse (aaron-whitehouse)]

This affects me as well. All the information is in ~/mission-control/accounts/accounts.cfg but it isn't coming up in Empathy.

Some irc accounts are coming up, but I'm guessing that is because they were in .config/Empathy/irc-networks.xml

[Omer Akram (om26er)]

The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME

[Omer Akram (om26er)]

Are there any news about this bug? Has someone affected by this bug sent the report upstream? May you tell us the bug number? Thanks in advance.

[Omer Akram (om26er)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks aga