package fglrx (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

[Simon Lee]

After upgrade from Karmic to 10.04 I get "low graphics" mode on startup. My graphics card is a Radeon HD2400 (AGP). I ran the latest ATI install package which was fine on Karmic Koala. It made no difference this time so tried to enable ATI driver from Hardware Manager. This fails and gives me the message "SystemError: installArchives() failed". The ATI driver file name is ati-driver-installer-10-3-x86.x86_64.run

ProblemType: Package
DistroRelease: Ubuntu 10.04
Package: fglrx (not installed)
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
NonfreeKernelModules: fglrx
Architecture: i386
Date: Tue May 4 20:46:50 2010
DkmsStatus:

DpkgTerminalLog: Log started: 2010-05-04 20:46:44
ErrorMessage: subprocess new pre-installation script returned error exit status 1
ProcCmdLine: root=UUID=c9667799-95ab-4d19-b32a-3a68814ba293 ro quiet splash
SourcePackage: fglrx-installer
Title: package fglrx (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
dmi.bios.date: 03/07/2006
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.00
dmi.board.name: P4i65G
dmi.board.version: 1.00
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.00:bd03/07/2006:svn:pnP4i65G:pvr1.00:rvn:rnP4i65G:rvr1.00:
dmi.product.name: P4i65G
dmi.product.version: 1.00
glxinfo: Error: command ['glxinfo'] failed with exit code -11:
system:
 distro: Ubuntu
 codename: lucid
 architecture: i686
 kernel: 2.6.32-21-generic

[SixX (arturo-pandolfi)]

I have the same problem. I have a ATI Radeon HD4890.

[omundu (omundu)]

I tried downloading the driver directly from ATI, Installing it and then enabling hardware drivers fixes the problem for my HD3200. Had to skip the restart after installing the ATI driver though. The whole thing is a complete pain but it get the job done.

[Simon Lee (simonjlee)]

I resolved this by downloading the new driver from ATI. It was released only one day before the Lucid release date so I hadn't picked it up. The version I tried above was 10.3, the new version is 10.4 and ran with no problems. You can download it from http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx?type=2.4.1&product=2.4.1.3.3&lang=English

[ron keizer (ron-keizer)]

Same problem several times. Is some one going to fix this?

[Daniel Letzeisen (dtl131)]

If this is still an issue, please attach the jockey.log in /var/log. Thanks.

[bugbot (bugbot)]

We're closing this bug since there has not been a response from the original reporter. However, the issue still exists please feel free to reopen with the requested information. If you're not the original reporter, we'd prefer you file a new bug report.

Some tips:

  * Report X.org bugs via the command: `ubuntu-bug xorg`

  * Test against the latest development Ubuntu. http://cdimage.ubuntu.com/daily-live/
    Bugs marked as affecting the development version tend to get priority attention.

  * The `xdiagnose` utility has functionality for enabling debugging and
    analyzing a few common X problems.

  * Tag your bugs with the Ubuntu versions you have reproduced the issue in.

  * See https://wiki.ubuntu.com/X/Reporting for tips on writing good bug reports.