Ubuntu
ubuntuone-client package

won't connect - crashes when clicked on not able to authorize computer

Bug #574672 reported by Jim1804 on 2010-05-03

This bug report is a duplicate of: Bug #517505: AttributeError: 'MetadataUpgrader' object has no attribute '_upgrade_metadata_6'. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

Fresh install of 9.10 - worked on previous install of 9.10

ProblemType: Bug
.home.jcmichno..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = False
connected = True
connect = 0
show_applet = 0
Architecture: i386
Date: Mon May 3 14:31:55 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
LANG=C
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-21.59-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-21-generic i686
XsessionErrors:
(gnome-settings-daemon:1880): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
(nautilus:1919): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
(polkit-gnome-authentication-agent-1:1927): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
(gnome-panel:1915): Gdk-WARNING **: /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window

Tags:

Revision history for this message

Jim1804 (jim1804) wrote on 2010-05-03:

.home.jcmichno..cache.ubuntuone.log.oauth.login.log.txt Edit (216.7 KiB, text/plain; charset="utf-8")
.home.jcmichno..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (734 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.9 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (207 bytes, text/plain; charset="utf-8")

Revision history for this message

Mitch Towner (kermiac) wrote on 2010-05-04:

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following and let me know the results?
1. Quit the Ubuntu One client. From the applet select Quit. Then open a Terminal (Applications > Accessories > Terminal) and run the following to quit the syncdaemon.

u1sdtool -q

2. Delete the old metadata. In a Terminal run.

rm -rf ~/.local/share/ubuntuone

3. Start Ubuntu One as you normally would Applications > Internet > Ubuntu One

You should be connected after you follow these steps. If you are not connected, can you please attach your Ubuntu One logs to this bug report? Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.?

Thanks in advance!

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

Jim1804 (jim1804) wrote on 2010-05-04:

Hi Mitch - thanks for your post. I was able to get it working last night after following the directions at the following website -

https://answers.edge.launchpad.net/ubuntuone-client/+faq/778

I followed other directions to purge ubuntuone* only, but purging ubuntuone* and python storage per the website above did the trick.

Thanks!

Revision history for this message

Mitch Towner (kermiac) wrote on 2010-05-06:

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.