U1 10.04 fails with the error: TRY_AGAIN, should log it in INFO

[Marian Gasparovic]

Binary package hint: ubuntuone-client

2010-05-02 18:17:54,270 - ubuntuone.SyncDaemon.ActionQueue - ERROR - The request 'oauth_authenticate' failed with the error:

TRY_AGAIN

I used Ubuntuone on 09.10 without any issues. Now I installed (not upgraded) 10.04. I login to ubuntu one, but nothing is synchronized, neither upload or download happens.
I created a new file in UbuntuOne directory, I see it in queue

u1sdtool --waiting-c
operation='Upload' node_id='2f1d8c50-be5b-4f0b-b07b-b5122ba6ee39' share_id='' path='/home/marian/Ubuntu One/totojetest.txt'

but nothing happens. On web interface I can see it is in uloading state, but never uploads. Files that are already there are not downloaded.

[Marian Gasparovic (marosg)]

 u1sdtool -s

State: AUTHENTICATE
    connection: With User With Network
    description: doing auth dance
    is_connected: True
    is_error: False
    is_online: False
    queues: WORKING_ON_BOTH

[William Shotts (bshotts)]

I'm seeing the same problem. The contents of my syncdaemon.log is similar to the one posted by the reporter.

[Peter Reuter (thepostman)]

Same problem here. Occured after system shutdown while syncing folder in home directory. The folder and it's subfolders can be browsed using the webinterface, files are marked "uploading...". Other machine with 9.10 did not sync, too.

[John O'Brien (jdobrien)]

I'm marking this as critical as we have a boat load of these reports and I am experiencing the same issue.

[Facundo Batista (facundo)]

The TRY_AGAIN message is being handled correctly (it reconnects and tries again).

However, we're logging that bad: it should not be ERROR, but INFO.

OTOH, we're experiencing that too much: our systems are overloaded and we're working on that (this is why you may think that Ubuntu One is not syncing).

I'm changing the title to show this better.

[EricDHH (ericdhh)]

That happens on lucid i386, netbook remix and amd64. u1 is completely hosed by now, nothing is gonna sync.

eric@agamemnon:~$ u1sdtool -s
State: AUTHENTICATE
    connection: With User With Network
    description: doing auth dance
    is_connected: True
    is_error: False
    is_online: False
    queues: WORKING_ON_BOTH

[Joe Littlejohn (joelittlejohn)]

I don't think this is simply a case of overloaded servers causing many retries (I'm not sure I agree with your change of summary and importance).

- In two days, not a single file of mine has been synchronized. Surely I would get a successful auth (and a bit of bandwidth) once in two days?

- This only affects Lucid, not Karmic. Wouldn't an 'overloaded servers' problem affect both?

- Everyone commenting on this bug (and the forum) seems to have the same experience: synchronization is completely, 100% broken.

I fear all this points to a problem in Lucid's Ubuntu One implementation. Since this is one of (if not THE) flagship feature in Lucid, surely this is critical (?).

[Marian Gasparovic (marosg)]

I was able to sync today in the morning (in Europe timezone). Itr was not automatic. I manually downloaded one of the files from u1, copied it to Ubuntu One folder and then did a touch command on it. It was immediately synced back to u1 and after couple of minutes I saw rest of the files started do download.
Soince then also i1sdtool -s looks much better

State: QUEUE_MANAGER
    connection: With User With Network
    description: processing queues
    is_connected: True
    is_error: False
    is_online: True
    queues: IDLE

I don't know if I was just lucky or that manual step helped, but it surely works for me now.

[Richard B. (richie)]

Sync is broken here too. No real file uploading and downloading since a few days.

[Natalia Bidart (nataliabidart)]

Hello,

First of all, thank you very much for your interest in Ubuntu One. I'm sorry that the service is not working as expected.

Secondly, I'd like to mention that the issue reported in this bug has no relation with the synchronization issues you have been experiencing. I'm submitting a branch to solve the confusion generated by the log message. Please comment on a specific bug for the synch issue (or open a new one if none exists).

Best regards, Natalia.

[Joe Littlejohn (joelittlejohn)]

Hi Natalia. Thanks for the update!

> Please comment on a specific bug for the synch issue (or open a new one if none exists).

I have already created another bug for this here:
https://bugs.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/574586

I originally marked it as a duplicate of this one, but if this ticket is going to be used to cover (only) the logging problem then I think that bug 574586 should now be re-opened (un-marked as duplicate). Could you do the honours?

(if you look at the history of this bug, it actually absolutely was created in relation to the synchronisation issues, but that's history :D)

[Sergey "Shnatsel" Davidoff (shnatsel)]

I'm also experiencing synchronization issues, unmarked my bug #573007 as a duplicate of this one.

[pedroxpride (pedroxpride)]

tengo un problema , dejo una carpeta sincronizando y me aparece el mensaje "sincronización en progreso....", pero no carga los archivos a la nube.

[EricDHH (ericdhh)]

For me this bug is fixed after updating machines to 10.10, all my 3 computers are syncing now.

[Sergey "Shnatsel" Davidoff (shnatsel)]

Me too. I'm setting the package status to 'Fix released'.