ubuntuone applet disapear and not refresh file list

[pawel]

Binary package hint: ubuntuone-client

I`ve uploaded file by Ubuntu One web client, but when I tried to get it offline [in nautilus] there was only old files [that I had before]. What is more, applet disapeared from my notification area [but says, he is still working]. Until today, I had no problem with Ubuntu One.
ubuntuone-client 1.0.3-0ubuntu1, ubuntuone-client-gnome 1.0.3-0ubuntu1, Ubuntu 9.10

ProblemType: Bug
.home.maly..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.maly..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Tue Apr 27 17:41:55 2010
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.57-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic i686

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[pawel (pawel-wawron)]

Thanks for your fast answer. I saw that UbuntuOne don`t synch data between client [on my computer] and server.
There is my log:

[Mitch Towner (kermiac)]

Thankyou for attaching the requested logs. I notice that you are experiencing SYS_HANDSHAKE_TIMEOUT & TANDOFF_WAITING_WITH_NETWORK_WITH_METAQ. Unfortunately these error messages are related to the current excess server load that is currently being experienced. Please note that the U1 team are working on this server load/ balancing issue.

If you see the STANDOFF errors in your syncdaemon.log, you can reset the syncdaemon by running the following command from a terminal window: "killall ubuntuone-login && killall ubuntuone-syncdaemon && killall ubuntuone-client-applet" (without the quotes).

Then run ubuntu one Applications --> Internet --> Ubuntu One

[Mitch Towner (kermiac)]

Hi pawel. File sync speed is a lot faster now & the server-side issues are fixed (although they are still being fine-tuned). Can you please advise whether you are still experiencing this issue?
If you are experiencing this issue, please upload fresh logs by archiving your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.
Thanks in advance!

[pawel (pawel-wawron)]

Hi. Now sync works fine. This problem solved. But I have one more question - new version of U1 doesn`t have applet in notification area? Because, even if U1 works, there is no icon there. What is more, I have no notifications about new files / removed files from U1 folder.

[Mitch Towner (kermiac)]

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

The applet has been removed in Lucid (& the beta PPA) packages. You can find some useful information on how to see what is happening when Ubuntu One is synchng at https://wiki.ubuntu.com/RomanYepishev/UbuntuOne/ClientControl.