Cannot Burn CD/DVD on HL-DT-ST DVD-RW GWA-4082N

[Anthony Patarini]

Hi, I'm using a Gateway MX3414 Laptop which features a HL-DT-ST DVD-RW GWA-4082N Drive. Installation of Ubuntu works fine. Mounting of CD/DVD's with data already on them also works completely. When I place a blank disc in the drive, Ubuntu recognizes that the disk is blank and pops up a dialog box asking me if I'd like to burn a data or audio disk, as it is supposed to.

However, about 1 second later, the system normally "forgets" that the disk is there. The icon of the blank disk disappears from the desktop, and the dialog box disappears if it has not been closed. Any attempts to access the disk fail, including attempting to write to it anyway.

I say "normally" above because, on rare occasion, the disk does not "disappear" after about a second, and I can burn data or audio to it as would be expected.

I'm not sure of what logs I should be checking or commands I should be running to give any useful output.

[Anthony Patarini (ampatarini)]

Forgot to mention, though this may be unimportant, that I'm running the AMD64 version of Dapper.

[Peter Leibner (pel-mytum)]

I have absolutely the same problem with a HL-DT-ST DVDRAM GSA-H10N and a AMD Athlon 64 X2 Dual Core Processor 4200 (if that is of any importance) with a 2.6.15-27-k7 kernel (6.06). And I don't like to make downdates to have it work! Is there a chance that the bug will be recognized and removed? This is my first entry here so I don't know whether reporting bugs here makes any sense.

[Pedro Villavicencio (pedro)]

Thanks for the report, May you please try to reproduce the same with Karmic and comment back? Thanks in advance.

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.