ubuntu one contents dont sync

[chris_c]

Binary package hint: ubuntuone-client

the ubuntu one folders on my desktop and laptop differ, the desktop and web view have most similar content

there is no way for force a sync and both client claim updated contents

ProblemType: Bug
.home.chris..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.chris..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 0
 on = False
.home.chris..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 2
 show_applet = 0
 bookmarked = True
Architecture: i386
Date: Sat Apr 24 16:24:10 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Xubuntu 9.10 "Karmic Koala" - Release i386 (20091028.3)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic i686
XsessionErrors:
 (polkit-gnome-authentication-agent-1:1552): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (xfce4-cpugraph-plugin:1623): Gtk-CRITICAL **: gtk_container_set_border_width: assertion `GTK_IS_CONTAINER (container)' failed
 (xfce4-mixer-plugin:1624): libxfce4mixer-CRITICAL **: xfce_mixer_get_track: assertion `GST_IS_MIXER (card)' failed

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[chris_c (c-camacho)]

On which client should I be doing this?
On my desktop that has nearly the same files or my laptop the which is more divergent ?

[Mitch Towner (kermiac)]

Hi Chris. Please perform the procedure outlined in comment #2 on the computer used to originally report this bug. Thanks in advance!

[chris_c (c-camacho)]

at *least* one file is claimed to be synced in nautilus view but isnt in web view
various log files attached as requested

[Mitch Towner (kermiac)]

I would recommend you to upgrade to Lucid . There have been a lot of improvements in that release. Not only with Ubuntu One, but the OS overall. However, I understand that you may not wish to upgrade.

There is a newer client available for Karmic in the Beta PPA that you can try if you continue to have problems and do not want to upgrade the OS. Please be aware this updated version does not have an applet. It has been replaced by an Ubuntu One Preferences window. This is found in the "Me Menu" in Lucid & through System --> Preferences --> Ubuntu One for Karmic. The command to install the Beta/PPA is:

sudo add-apt-repository ppa:ubuntuone/beta && sudo apt-get update && sudo apt-get upgrade

Thanks in advance!

[chris_c (c-camacho)]

I have only one machine left with Ubuntu and will be soon moving away for more stable and less adulterated version of gnome

Probably best you close this bug

[Mitch Towner (kermiac)]

This report is being closed as per your request.