sane-backends does not detect scanner, only webcam

Bug #563416 reported by Wes Barnett
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
sane-backends (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I am running Ubuntu 10.04 beta2 64-bit with updates. I have an HP Pavilion dv5 with integrated webcam, and I have a Lexmark x5650 which prints, scans, and faxes. I have successfully gotten my x5650 to scan on another machine (also 10.04 beta2, but 32-bit, and no integrated webcam, although it does have a usb webcam). This problem also occurred on my HP with Karmic as well. I am still able to print; I just cannot scan on the HP.

I open up Simple Scan from the Applications menu. I go to Preferences in the Documents menu in Simple Scan. There I only see my webcam as an option, or I see no option at all.

Here's simple-scan -d with the scanner plugged in:

** (simple-scan:2265): DEBUG: Starting Simple Scan 1.0.0, PID=2265
** (simple-scan:2265): DEBUG: Restoring window to 600x400 pixels
** (simple-scan:2265): DEBUG: sane_init () -> SANE_STATUS_GOOD
** (simple-scan:2265): DEBUG: SANE version 1.0.20
** (simple-scan:2265): DEBUG: Requesting redetection of scan devices
** (simple-scan:2265): DEBUG: Processing request
** (simple-scan:2265): DEBUG: Stopping scan thread

It freezes at Processing request. I have to force the application to quit.

Here's simple-scan -d with the scanner unplugged, and then plugged in after it has opened:

** (simple-scan:2273): DEBUG: Starting Simple Scan 1.0.0, PID=2273
** (simple-scan:2273): DEBUG: Restoring window to 600x400 pixels
** (simple-scan:2273): DEBUG: sane_init () -> SANE_STATUS_GOOD
** (simple-scan:2273): DEBUG: SANE version 1.0.20
** (simple-scan:2273): DEBUG: Requesting redetection of scan devices
** (simple-scan:2273): DEBUG: Processing request
** (simple-scan:2273): DEBUG: sane_get_devices () -> SANE_STATUS_GOOD
** (simple-scan:2273): DEBUG: Device: name="v4l:/dev/video0" vendor="Noname" model="HP Webcam" type="virtual device"
** (simple-scan:2273): DEBUG: Requesting redetection of scan devices
** (simple-scan:2273): DEBUG: Processing request

At this point it freezes, and I have to force simple-scan to quit.

Here's the output of some terminal commands that might be helpful:

sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x043d [Lexmark], product=0x013f [5600-6600 Series]) at libusb:002:003
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.

lsusb

Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 003: ID 043d:013f Lexmark International, Inc.
Bus 002 Device 002: ID 0424:2524 Standard Microsystems Corp. USB MultiSwitch Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 0bda:0158 Realtek Semiconductor Corp. Mass Storage Device
Bus 001 Device 003: ID 0408:03ba Quanta Computer, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ls -l /dev/bus/usb/*/*

crw-rw-r-- 1 root root 189, 0 2010-04-14 16:50 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 2 2010-04-14 16:50 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 3 2010-04-14 16:50 /dev/bus/usb/001/004
crw-rw-r-- 1 root root 189, 128 2010-04-14 16:50 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 2010-04-14 16:50 /dev/bus/usb/002/002
crw-rw-rw- 1 root root 189, 130 2010-04-14 17:01 /dev/bus/usb/002/003
crw-rw-r-- 1 root root 189, 256 2010-04-14 16:50 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 2010-04-14 16:50 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 2010-04-14 16:50 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 2010-04-14 16:50 /dev/bus/usb/006/001

lpstat -v

device for 5600-6600-Series: usb://Lexmark/5600-6600%20Series

lpinfo -v

network http
direct scsi
direct lxkusb://Lexmark/5600-6600%20Series
network smb
network lpd
network ipp
network socket
network beh
direct hp
direct hpfax
direct usb://Lexmark/5600-6600%20Series

scanimage -L

device `v4l:/dev/video0' is a Noname HP Webcam virtual device

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: simple-scan 1.0.0-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-20.30-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-20-generic x86_64
Architecture: amd64
Date: Wed Apr 14 16:52:29 2010
DriverPackageVersions:
 libsane 1.0.20-13ubuntu1
 libsane-extras N/A
 hplip 3.10.2-2ubuntu2
 hpoj N/A
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta amd64 (20100406.1)
MachineType: Hewlett-Packard HP Pavilion dv5 Notebook PC
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-20-generic root=UUID=8d721e2e-4aba-4995-83c6-7af3f38675ef ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SimpleScanLog:

SourcePackage: simple-scan
dmi.bios.date: 07/06/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.35
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 30F2
dmi.board.vendor: Quanta
dmi.board.version: 98.35
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.35:bd07/06/2009:svnHewlett-Packard:pnHPPaviliondv5NotebookPC:pvrRev1:rvnQuanta:rn30F2:rvr98.35:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv5 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Wes Barnett (wes-barnett) wrote :
Revision history for this message
Mark (mark-wege) wrote :

Hallo,

sag mal könntest Du auch folgende Patches in Deine Pakete integrieren:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/554569/comments/44
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/554569/comments/27

Gibt nämlich leider auch noch Probleme mit anderen Intel-Varianten. Habe grade meinen R50e auf einen X201 upgegraded und hatte die Hoffnung, hier gäbe es solche Probleme nicht. Weiß leider nicht, wie man den Kernel selbst kompiliert.

Revision history for this message
Mark (mark-wege) wrote :

sorry, wrong page. I wont to put this comment on a blog :-(

Revision history for this message
dino99 (9d9) wrote :

Closing that outdated report as EOL has been reached long time ago

Changed in sane-backends (Ubuntu):
status: New → Invalid
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.