Dell Precision M4500 is not waking up from suspend

[Alex Moldovan]

Binary package hint: gnome-power-manager

Dell Precision M4500 is not waking up from suspend. It goes on suspend with no issues, I press the power button to wake it up and I see that the computer responds to it (hdd led flashing ) but there's no display afterwards.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: gnome-power-manager 2.30.0-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-20.30-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-20-generic i686
Architecture: i386
Date: Wed Apr 14 15:34:15 2010
GnomeSessionIdleInhibited: No
GnomeSessionInhibitors: None
GnomeSessionSuspendInhibited: No
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100414)
MachineType: Dell Inc. Precision M4500
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-20-generic root=UUID=9a706707-5898-443f-83b4-0a8fc3ebf185 ro quiet splash initcall_debug nomodeset
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-power-manager
dmi.bios.date: 01/30/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X51
dmi.board.name: RAMDEL
dmi.board.vendor: Dell Inc.
dmi.board.version: 0001
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrX51:bd01/30/2010:svnDellInc.:pnPrecisionM4500:pvr0001:rvnDellInc.:rnRAMDEL:rvr0001:cvnDellInc.:ct9:cvr:
dmi.product.name: Precision M4500
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.

[Ameet Paranjape (ameetp)]

Ronald/Alex,

Does this recreate with a more recent kernel version?

[Alex Moldovan (alexmoldovan)]

After enabling the nVidia drivers the suspend works fine. Without them, I see that it wakes up from suspend but the display doesn't come up. The display remains completely blank. I can connect through SSH into it.

[Ameet Paranjape (ameetp)]

Ronald,

Can you see if this recreates on Lucid 10.04.1 and update the bug with your results.

[Hankyone (hankyone)]

Everything still exactly the same as describe in #3.

[Jon (shakataganai)]

We tried this out on our M4500 on 10.10 Desktop x64 (2.6.35-22-generic). We found the exact opposite of #3. It works fine (goes to sleep and comes back) with the "normal" drivers. When we enabled the proprietary nVidia drivers, the display would not come back from sleep (keyboard backlight, etc worked - so we presume it was display only)

[bagl0312 (bagl0312)]

Tried a fresh installation of Ubuntu 10.10 on a dell precision M4500 with graphics card Nvidia Quadro FX 880M.
The behavior is as described in #6. Suspend/resume works fine with non proprietary drivers.
When desktop effects are enabled and the Nvidia 260.19.06 driver in installed the system does not resume after suspend.
My conclusion is that in ubuntu 10.10 the problem should not be anymore at kernel level.

[bagl0312 (bagl0312)]

I found that with the new kernel 2.6.36 the suspend/resume works on dell precision M4500 with ubuntu 10.10 amd64
I am also using latest nvidia drivers 260.19.12
See my comment in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/578673/comments/134
for details

[bagl0312 (bagl0312)]

Thanks to an advice from Brian who sent me a private message. I found a solution to make suspend/resume working on Maverick with standard kernel 2.6.35:

Add the line:

GRUB_CMDLINE_LINUX="acpi_sleep=nonvs"
to
/etc/default/grub

Then make:
sudo update-grub
and reboot

Suspend/resume should work now

More about this issue
http://ubuntuforums.org/showthread.php?t=1596545&page=4
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/656631

[Rolf Leggewie (r0lf)]

lucid has seen the end of its life and is no longer receiving any updates. Marking the lucid task for this ticket as "Won't Fix".