Acer Aspire 1810T boots only with the option "acpi=off"

[Thomas Bordfeldt]

I installed Ubuntu 10.04 beta1 with an usb-stick on my netbook acer aspire 1810T without any options and it all worked fine. But since the first reboot after the installation the system doesn't start anymore. At the start-process the system shows the following messages:

Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010097] ata1.00: exception Emask 0x0 SAct 0x3 SErr 0x0 action 0x6 frozen
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010116] ata1.00: failed command: READ FPDMA QUEUED
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010125] ata1.00: cmd 60/40:00:98:11:cf/00:00:02:00:00/40 tag 0 ncq 32768 in
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010127] res 40/00:08:40:00:00/00:00:00:00:00/40 Emask 0x4 (timeout)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010131] ata1.00: status: { DRDY }
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010134] ata1.00: failed command: READ FPDMA QUEUED
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010142] ata1.00: cmd 60/10:08:e0:11:cf/00:00:02:00:00/40 tag 1 ncq 8192 in
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010144] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010147] ata1.00: status: { DRDY }
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.010153] ata1: hard resetting link
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.540141] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.541698] ata1.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by device (Stat=0x51 Err=0x04)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.541948] ata1.00: ACPI cmd ef/10:01:00:00:00:a0 (SET FEATURES) succeeded
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.542241] ata1.00: ACPI cmd ef/10:02:00:00:00:a0 (SET FEATURES) succeeded
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.542247] ata1.00: ACPI cmd ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.542497] ata1.00: ACPI cmd ef/10:04:00:00:00:a0 (SET FEATURES) succeeded
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.542767] ata1.00: ACPI cmd ef/10:05:00:00:00:a0 (SET FEATURES) rejected by device (Stat=0x51 Err=0x04)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.545670] ata1.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by device (Stat=0x51 Err=0x04)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.545676] ata1.00: ACPI cmd ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.545934] ata1.00: ACPI cmd ef/10:05:00:00:00:a0 (SET FEATURES) rejected by device (Stat=0x51 Err=0x04)
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.546459] ata1.00: configured for UDMA/133
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.546466] ata1.00: device reported invalid CHS sector 0
Apr 6 14:47:21 nb-bordfeldt kernel: [ 34.546483] ata1: EH complete

These messages are repeated for 4 times every 30 seconds, then in 9 of 10 cases the systems hangs or starts only the console in maintenance mode.

If I set the option "acpi=off" in grub the system starts. But i get the message:

Apr 13 11:59:29 nb-bordfeldt kernel: [ 17.551335] acer-wmi: No or unsupported WMI interface, unable to load

The problem is now that the battery is not displayed and the energy saving options for battery mode are not available.

I have the same problem in ubuntu 9.04.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bordfeldt 1137 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd4500000 irq 11'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:10ec0269,1025029b,00100004 HDA:80862802,80860101,00100000'
   Controls : 21
   Simple ctrls : 10
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=c9aed38d-1739-4662-9bac-a4db73d311fb
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta amd64 (20100318)
MachineType: Acer Aspire 1810T
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-20-generic root=UUID=69a451de-a0bf-4c73-b844-d25a7fbfd667 ro quiet splash acpi=off
ProcEnviron:
 LANG=de_DE.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-20.30-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.33
Reproducible: Yes
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-20-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/14/2009
dmi.bios.vendor: INSYDE
dmi.bios.version: v0.3115
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Base Board Product Name
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrv0.3115:bd08/14/2009:svnAcer:pnAspire1810T:pvrv0.3115:rvnAcer:rnBaseBoardProductName:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: Aspire 1810T
dmi.product.version: v0.3115
dmi.sys.vendor: Acer

[Rickard Närström (riccetn)]

Thanks for your report. We would like to help you with this problem but need some more information in order to do so.
https://help.ubuntu.com/community/DebuggingSystemCrash contains some hints on how you can debug system crashes like this.

Can you also run 'apport-collect 563258' in a terminal. It will collect and attach some additional information to this report.

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Thomas Bordfeldt (bordfeldt)]

apport information

[Rickard Närström (riccetn)]

Thanks, setting this back to "new" so that so that the kernel people will see this. It would be helpful if you could produce a back trace, when the system hangs press 'Alt+SysRq+1' followed by 'Alt+SysRq+t' as explained in https://help.ubuntu.com/community/DebuggingSystemCrash That should print a trace to the terminal and hopefully also to /var/log/kern.log

[Thomas Bordfeldt (bordfeldt)]

Thanks,

>Thanks, setting this back to "new" so that so that the kernel people
>will see this. It would be helpful if you could produce a back trace,
>when the system hangs press 'Alt+SysRq+1' followed by 'Alt+SysRq+t' as
>explained in https://help.ubuntu.com/community/DebuggingSystemCrash That
>should print a trace to the terminal and hopefully also to
>/var/log/kern.log

i tried this. But there was no logging on the screen and no logging to /var/log/kern.log. I think the system cant mount the filesystem, because of the occuring errors.
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[Patrick (patrick-voegeli)]

Could you please try booting adding the paramenter libata.force=noncq?

If it works, you'll have to update the bios, after that it should work fine without that parameter.

[Thomas Bordfeldt (bordfeldt)]

>Could you please try booting adding the paramenter libata.force=noncq?
>
>If it works, you'll have to update the bios, after that it should work
>fine without that parameter.

That is the solution! Now the netbook works fine with Ubuntu 10.04 and without any boot-parameters in grub.
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[Jeremy Foshee (jeremyfoshee)]

Hi Thomas,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 563258

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Thomas Bordfeldt (bordfeldt)]

Hi Jeremy,

the problem is solved. After a BIOS-Update the Acer Aspire 1810T works fine and without any Problems with Ubuntu 10.04.!

Thank you

Thomas
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