empathy does not make any sounds when set to

[xteejx]

Even when empathy is set to make sounds for received messages, in IRC chat and with all other protocols, no sounds are made.

[Omer Akram (om26er)]

Thanks for taking time to report this bug. Can you please confirm if this is also an issue during a normal IM chat(not IRC)

[xteejx (xteejx-deactivatedaccount)]

No, this is the same for all messaging protocols.

[Omer Akram (om26er)]

Can you please check in sound preferences if alert volume is muted or very low. I cant reproduce this issue.

[xteejx (xteejx-deactivatedaccount)]

No problem with sound at all in any other application. Empathy simply does not make any sound when set to.

[xteejx (xteejx-deactivatedaccount)]

The alert volume in Sound Preferences is at maximum.

[Emiliano (emilianohfernandez)]

Same problem as with Teej

[Jure Merhar (jmerhar)]

I was having the same problem, then I remembered I set the "Sound theme" in "System > Preferences > Sound" to "No sounds". Setting this back to "Ubuntu" fixed the problem for me.

[xteejx (xteejx-deactivatedaccount)]

I don't think that's the problem I'm having. I would know if I had set the system to "No sounds"...

[xteejx (xteejx-deactivatedaccount)]

Note: Also happens in Maverick

[Fabian P (lkirbyl)]

I have the same problem, but found a solution, that worked for me at least:
I noticed, that after installing the package "sound-theme-freedesktop" and setting the sound theme to default in the audio properties, empathy made sounds. So I decided to look at the files and found the following: There is a file named "message.oga" in the freedesktop-sound-theme, but there's no "message.ogg" in ubuntu's sound theme. So I just created one and empathy now makes works like I'd expect.

In other words: /usr/share/sounds/ubuntu/stereo/message.ogg is missing and needed by empathy to make a sound for incoming and outgoing messages.

Hope that helps other people as well.

[xteejx (xteejx-deactivatedaccount)]

This doesn't actually fix it for me, removing from description.

[Fabian P (lkirbyl)]

Drawing on straws here but: The sound-file used for incoming messages ("message-new-instant.ogg") is extremely quiet (too quiet for my taste at least). Even with alert volume at maximum I can barely hear it. Maybe that's the same with you. So maybe try to use a sound-file, that's louder?

The aforementioned "message.ogg" is only used for outgoing messages. I'm not sure any more which of my first posted steps fixed it for me.

[xteejx (xteejx-deactivatedaccount)]

No that's not it. Sending and receiving messages, connecting, disconnecting... all of the sound options are set in empathy and still nothing, even unchecked the "disable sounds while busy or away" - and still nothing. The volume level of message-new-instant.ogg seems fine on my laptop speakers, but then the sound is right next to me, and it makes no difference. The sounds simply are not being played.

[xteejx (xteejx-deactivatedaccount)]

For some strange reason this is now working in Maverick. May have been the recent indicator updates. Fix Released.