ubuntu one not syncing, no Ubuntu One toolbar in nautilus

[chadchenault]

Binary package hint: ubuntuone-client

1. Ubuntu 9.10
2. entering 'apt-cache policy packagename' returns 'Unable to locate packagename'
ubuntuone-client 1.0.3-0ubuntu1
ubuntuone-client-gnome 1.0.3-0ubuntu1
3. Laptop computer sync files in the Ubuntu One folder. I want to be able to see the 'Ubuntu One File Sharing' toolbar with the 'connect/disconnect' button in nautilus for the laptop.
4. Desktop computer syncs and works perfect with Ubuntu One. Laptop computer does not sync files in the Ubuntu One folder. There is also no 'Ubuntu One File Sharing' toolbar with the 'connect/disconnect' button in nautilus for the laptop. Uploading files works perfect through the web interface and my tomboy notes sync perfectly from both computers.

Thanks,
Chad

ProblemType: Bug
.home.chad..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = False
 connected = False
 connect = 0
 show_applet = 0
Architecture: i386
Date: Tue Apr 6 09:49:44 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic i686

[Duane Hinnen (duanedesign)]

chad,
Sorry to hear you are having problems with Ubuntu One. Looking at your logs it looks like you have a newer version of metadata on your computer. Did you install the trunk version of Ubuntu One then go back to the stable version in the repository?

To fix this you need to repopulate your metadata with the version currently in use by your version of Ubuntu One. If you have anything of great importance in your Ubuntu One folder you you might want to back it up before proceeding (never can be too safe)

This particular bug has already been reported and is a duplicate of bug 517505, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

As noted in bug #517505, the workaround for this problem is:
1. Quit the Ubuntu One client. From the applet select Quit. Then open a Terminal (Applications > Accessories > Terminal) and run the following to quit the syncdaemon.

u1sdtool -q

2. Delete the old metadata. In a Terminal run.

rm -rf ~/.local/share/ubuntuone

3. Start Ubuntu One as you normally would Applications > Internet > Ubuntu One

thank you,
duanedesign

[Duane Hinnen (duanedesign)]

I am going to hold off on marking this confirmed and a dupe. I am worried there might be more than one issue. I am seeing some Invalid Token requests in you oauth.log. Please check back and let us know how you are getting along. As stated above if you make any comments or attach new logs set the report back to 'New' from 'Incomplete'.

best of luck,
duanedesign

[chadchenault (chadchenault)]

duanedesign thanks for your help. I followed the steps from bug #517505 and it is now working.
thanks,
Chad