"get help online" doesn't use default browser-options

[Daniel Schury]

Binary package hint: software-center

Clicking Help->Get online help opens a new window in Firefox despite a running instance of firefox.

to reproduce you must have these settings:
1: system>preferences>preferred applications>open link with web browser default
2:(in firefox)Edit>preferences>Tabs>open new windows in tab instead.

so the second setting sets the "web browser default" as opening a new tab, so via the first setting pressing get help online should open a new tab.

ProblemType: Bug
Architecture: i386
Date: Thu Mar 25 23:43:57 2010
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: software-center 1.1.19
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=de_DE.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-17.26-generic 2.6.32.10+drm33.1
SourcePackage: software-center
Uname: Linux 2.6.32-17-generic i686

[bbordwell (benbordwell)]

Daniel, I have tested the get help online button on about 6 programs and they all opened a new Firefox window despite me already having firefox open already.

Have you tested other programs get help online function?
Is there somewhere you changed the system wide setting to open a new tab, and software center is ignoring it?

[Daniel Schury (surst)]

Ok, got following behaviour: System->Preferences->Default/Prefered Applications (Bevorzugte Anwendungen in german). There it says, use firefox as default browser, use his preferences for opening behaviour. In Firefox it says, open new tabs instead of new windows. Then it opens a new firefox window. If you change the settings to Firefox, open in new tab it works correctly. Even changing the browser works. So it seems there's a problem, with the option use browsers preferences.

If it helps, I could change my system to english temporarily, so I would have the correct englisch terms. But it really seems to be a generic problem.

[Omer Akram (om26er)]

from comments it seems like its firefox issue

[Thibault Lemaitre (thibault.lemaitre)]

For me too, with maverick it opens a new Firefox window instead of a new tab (as set in the Firefox preferences). The option in preferred applications was on "Open the link with the the default web browser". Tested applications : Software-center, Transmission, and Openoffice.org

An exception : Firefox open a new tab as set in its option : well done!

To have the links opened in a new tab for the other applications, I have to choose "Open the link in a new tab" in the preferred applications windows.

[Paul White (paulw2u)]

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Is this bug report still relevant when using currently supported versions of Firefox and Ubuntu? Please let us know if that is the case otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]