ubuntuone-client indicates files are up to date but it is wrong

[Didier]

Binary package hint: ubuntuone-client

I added a picture in my Ubuntuone folder, using a computer running Ubuntu 10.04.
Then, I started my second computer running Ubuntu 9.10 : the applet in the system tray keeps telling me my files are up-to-date, but they are not. The Ubuntuone folder is still empty.
When I go to the web interface, my file is inside.

ProblemType: Bug
.home.didier..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.didier..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 0
 on = False
.home.didier..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = False
 connect = 0
 show_applet = 0
Architecture: amd64
Date: Tue Mar 23 18:54:13 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic x86_64

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like
to help debug the problem that would be greatly appreciated. You can do the
following in order to provide important details that will help determine the
root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach the following logs to this bug:
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch'
button at the bottom of the page. Thank you for filing this bug report and
helping to make Ubuntu better.

[Didier (didier-bagnon)]

I attached the file named syncdaemon as you required, but there was no file named syncdaemon-exceptions

[Mitch Towner (kermiac)]

We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. Can you please advise if you are experiencing this issue?

If you are still seeing this problem, can you please attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[Mitch Towner (kermiac)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Mitch Towner (kermiac)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!