Installer crashed

[Enrique]

Please, help! When I try to install ubuntu an error ocurred. I got this instructions:

We're sorry; the installer crashed. Please file a bug report at https://launchpad.net/distros/ubuntu/+source/ubiquity/+filebug and a developer will attend to the problem as soon as possible. To help the developers understand what went wrong, include the following detail in your bug report, and attach the files /var/log/installer/syslog, /var/log/syslog, and /var/log/partman:

Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 130, in ?
    install(sys.argv[1])
  File "/usr/bin/ubiquity", line 55, in install
    ret = wizard.run()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkui.py", line 266, in run
    self.process_step()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkui.py", line 741, in process_step
    self.mountpoints_to_summary()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkui.py", line 1029, in mountpoints_to_summary
    self.progress_loop()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/gtkui.py", line 538, in progress_loop
    raise RuntimeError, ("Install failed with exit code %s; see "
RuntimeError: Install failed with exit code 1; see /var/log/installer/syslog and /var/log/syslog

[Michael McKinley (m-mckinley)]

I recieved the same error (several times with varying partition configurations) installing Dapper (AMD64) from the shipped disc.

Installing from the 32-bit shipped disc worked.

[Enrique (elatre)]

I got this error installing from the 32-bit disc.

[Colin Watson (cjwatson)]

Thanks for your report. At present, you must reformat system partitions (e.g. /, /boot, /usr, or /var) during installation; the fact that the partitioner doesn't warn you about this is also bug 47046, and is fixed in dapper-updates. If you are upgrading an existing installation, then please see http://wiki.ubuntu.com/DapperUpgrades rather than using this installer.

[Colin Watson (cjwatson)]

mikm, please file a new bug report. I will not deal with more than one person's issue per bug report, because this particular error message is quite generic and can be caused by several different bugs.

[Enrique (elatre)]

Thanks for your answer.
When I reformat system partitions during installation (I only have /) the installer crashes later (while copying files) whitout any comment.
I don't upgrade an existing installation, this is my first experience whit Ubuntu.

[Colin Watson (cjwatson)]

Please file a separate bug about that crash and attach all the usual log files, since it is a different bug.