Touchpad is detected as generic PS/2 mouse on Acer AO532h-2326 netbook.

Bug #544215 reported by TM
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

This bug is similar to bugs 123775, 506502, and 197905: the touchpad on the Acer AO532-2326 netbook running UNR 9.10 is identified by the kernel only as "ImPS/2 Generic Wheel Mouse" in /proc/bus/input/devices, the output of lshal, and dmesg.

Unlike similar bugs, the output of tpconfig -i is: Could not open PS/2 Port [/dev/psaux]. Also unlike similar bugs, the touchpad works but is overly sensitive, making the keyboard very difficult to use due to tap to click false positives. I installed gsynaptics, but System->Preferences->Touchpad gives this error:

GSynaptics couldn't initialize.
You have to set 'SHMConfig' 'true' in xorg.conf or XF86Config to use GSynaptics

As far as I can tell, there is no xorg.conf file. Adding a /etc/hal/fdi/policy/shmconfig.fdi file didn't seem to have any effect either.

This is a serious usability issue for this netbook. Please let me know if I can help fix it.

Thanks,
TM

ProblemType: Bug
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lifton 7548 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x58200000 irq 16'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:10ec0272,10250349,00100001'
   Controls : 14
   Simple ctrls : 9
Date: Mon Mar 22 10:28:40 2010
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=a2c94feb-e2c0-4b7a-9774-7f1015ab99be
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
MachineType: Acer AO532h
Package: linux-image-2.6.31-20-generic 2.6.31-20.58
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=UUID=dea7015c-c4cc-4715-99bd-987697cf8ddf ro quiet splash
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-20-generic N/A
 linux-firmware 1.26
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Tags: ubuntu-unr
Uname: Linux 2.6.31-20-generic i686
dmi.bios.date: 02/11/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.18
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: AO532h
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.18
dmi.modalias: dmi:bvnAcer:bvrV1.18:bd02/11/2010:svnAcer:pnAO532h:pvrV1.18:rvnAcer:rnAO532h:rvrV1.18:cvnAcer:ct10:cvrV1.18:
dmi.product.name: AO532h
dmi.product.version: V1.18
dmi.sys.vendor: Acer

Revision history for this message
TM (junkmail-media) wrote :
tags: added: karmic
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi TM,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 544215

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
JE (dotbork) wrote : apport information

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/dsp', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer', '/dev/sequencer2', '/dev/sequencer'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x58200000 irq 16'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:10ec0272,10250349,00100001'
   Controls : 14
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=2b092423-8bfd-43ef-971c-37a9557d9ae6
InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Release i386 (20100429.4)
MachineType: Acer AO532h
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=3f8b5c4e-0b8f-4853-9dac-3d3b90ba6933 ro quiet splash
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid ubuntu-une needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/15/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.25
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: AO532h
dmi.board.vendor: Acer
dmi.board.version: V1.25
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.25
dmi.modalias: dmi:bvnAcer:bvrV1.25:bd06/15/2010:svnAcer:pnAO532h:pvrV1.25:rvnAcer:rnAO532h:rvrV1.25:cvnAcer:ct10:cvrV1.25:
dmi.product.name: AO532h
dmi.product.version: V1.25
dmi.sys.vendor: Acer

Changed in linux (Ubuntu):
status: Expired → New
tags: added: apport-collected
Revision history for this message
JE (dotbork) wrote : AlsaDevices.txt

apport information

Revision history for this message
JE (dotbork) wrote : BootDmesg.txt

apport information

Revision history for this message
JE (dotbork) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
JE (dotbork) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
JE (dotbork) wrote : CurrentDmesg.txt

apport information

Revision history for this message
JE (dotbork) wrote : IwConfig.txt

apport information

Revision history for this message
JE (dotbork) wrote : Lspci.txt

apport information

Revision history for this message
JE (dotbork) wrote : Lsusb.txt

apport information

Revision history for this message
JE (dotbork) wrote : PciMultimedia.txt

apport information

Revision history for this message
JE (dotbork) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
JE (dotbork) wrote : ProcInterrupts.txt

apport information

Revision history for this message
JE (dotbork) wrote : ProcModules.txt

apport information

Revision history for this message
JE (dotbork) wrote : UdevDb.txt

apport information

Revision history for this message
JE (dotbork) wrote : UdevLog.txt

apport information

Revision history for this message
JE (dotbork) wrote : WifiSyslog.txt

apport information

Revision history for this message
JE (dotbork) wrote :

I'm experiencing the same issue on lucid.

tags: added: lucid
Revision history for this message
JE (dotbork) wrote :

Still does not work in maverick.

Revision history for this message
Gursimran singh (simar) wrote :

Hi again JE,

Now I will be triaging this bug for you. Since you already confirmed the presence of the bug in maverick, I will be telling you the next step.

Firstly run apport-collect <bug #>
Secondly, try these mainline kernels, and let us know whether the bug appears in them or not. This will help us a lot in finding the cause of the bug.
http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/

Changed in linux (Ubuntu):
status: New → Incomplete
importance: Undecided → Low
Revision history for this message
JE (dotbork) wrote : apport information

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bork 1454 F.... pulseaudio
 /dev/snd/pcmC0D0p: bork 1454 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x58200000 irq 44'
   Mixer name : 'Realtek ALC272X'
   Components : 'HDA:10ec0272,10250349,00100001'
   Controls : 14
   Simple ctrls : 8
DistroRelease: Ubuntu 10.10
HibernationDevice: RESUME=UUID=2b092423-8bfd-43ef-971c-37a9557d9ae6
InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Release i386 (20100429.4)
MachineType: Acer AO532h
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=3f8b5c4e-0b8f-4853-9dac-3d3b90ba6933 ro quiet splash
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.33-generic 2.6.35.4
Regression: No
RelatedPackageVersions: linux-firmware 1.38
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: maverick ubuntu-une kernel-uncat needs-upstream-testing
Uname: Linux 2.6.35-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WifiSyslog:

dmi.bios.date: 06/15/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.25
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: AO532h
dmi.board.vendor: Acer
dmi.board.version: V1.25
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.25
dmi.modalias: dmi:bvnAcer:bvrV1.25:bd06/15/2010:svnAcer:pnAO532h:pvrV1.25:rvnAcer:rnAO532h:rvrV1.25:cvnAcer:ct10:cvrV1.25:
dmi.product.name: AO532h
dmi.product.version: V1.25
dmi.sys.vendor: Acer

Revision history for this message
JE (dotbork) wrote : AcpiTables.txt

apport information

Revision history for this message
JE (dotbork) wrote : AlsaDevices.txt

apport information

Revision history for this message
JE (dotbork) wrote : BootDmesg.txt

apport information

Revision history for this message
JE (dotbork) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
JE (dotbork) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
JE (dotbork) wrote : CurrentDmesg.txt

apport information

Revision history for this message
JE (dotbork) wrote : IwConfig.txt

apport information

Revision history for this message
JE (dotbork) wrote : Lspci.txt

apport information

Revision history for this message
JE (dotbork) wrote : Lsusb.txt

apport information

Revision history for this message
JE (dotbork) wrote : PciMultimedia.txt

apport information

Revision history for this message
JE (dotbork) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
JE (dotbork) wrote : ProcInterrupts.txt

apport information

Revision history for this message
JE (dotbork) wrote : ProcModules.txt

apport information

Revision history for this message
JE (dotbork) wrote : UdevDb.txt

apport information

Revision history for this message
JE (dotbork) wrote : UdevLog.txt

apport information

Revision history for this message
JE (dotbork) wrote :

I tried the Nov. 16 kernel, and the problem still appears.

Brad Figg (brad-figg)
tags: added: acpi-parse-exec-fail
tags: added: embedded-controller
tags: added: acpi-method-return
tags: added: acpi-parameter
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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