Apport can't report bugs anymore on Lucid : can't connect to crash database

[Nicolas DERIVE]

the message outputted by apport when reporting a bug is "Impossible de se connecter à la base de données des plantages. Veuillez vérifier votre connexion Internet." (Which means in english : inpossible to connect to crash database. Please check your network connection"). My connection is working, I access to network (no problem to access to launchpad or other webpages) so I don't know what is wrong. Happens with latest Lucid and apport package. 1.13-0ubuntu2.

[Jim Frey (sanfrey)]

Screen goes black with some broken pipe messages scrolling. Then goes completely black with system frozen. No crash report. Dell 2400. I am running lucid updated 2 April, but some kernel images did not update. Can't find anything in the logs.

dmesg:

[ 0.000000] Initializing cgroup subsys cpuset
[ 0.000000] Initializing cgroup subsys cpu
[ 0.000000] Linux version 2.6.32-18-generic (buildd@rothera) (gcc version 4.4.3 (Ubuntu 4.4.3-4ubuntu4) ) #27-Ubuntu SMP Fri Mar 26 19:51:10 UTC 2010 (Ubuntu 2.6.32-18.27-generic 2.6.32.10+drm33.1)
[ 0.000000] KERNEL supported cpus:
[ 0.000000] Intel GenuineIntel
[ 0.000000] AMD AuthenticAMD
[ 0.000000] NSC Geode by NSC
[ 0.000000] Cyrix CyrixInstead
[ 0.000000] Centaur CentaurHauls
[ 0.000000] Transmeta GenuineTMx86
[ 0.000000] Transmeta TransmetaCPU
[ 0.000000] UMC UMC UMC UMC
[ 0.000000] BIOS-provided physical RAM map:
[ 0.000000] BIOS-e820: 0000000000000000 - 00000000000a0000 (usable)
[ 0.000000] BIOS-e820: 00000000000f0000 - 0000000000100000 (reserved)
[ 0.000000] BIOS-e820: 0000000000100000 - 000000001f774000 (usable)
[ 0.000000] BIOS-e820: 000000001f774000 - 000000001f776000 (ACPI NVS)
[ 0.000000] BIOS-e820: 000000001f776000 - 000000001f797000 (ACPI data)
[ 0.000000] BIOS-e820: 000000001f797000 - 000000001f800000 (reserved)
[ 0.000000] BIOS-e820: 00000000fec00000 - 00000000fec10000 (reserved)
[ 0.000000] BIOS-e820: 00000000fee00000 - 00000000fee10000 (reserved)
[ 0.000000] BIOS-e820: 00000000ffb00000 - 0000000100000000 (reserved)
[ 0.000000] DMI 2.3 present.
[ 0.000000] last_pfn = 0x1f774 max_arch_pfn = 0x100000
[ 0.000000] MTRR default type: uncachable
[ 0.000000] MTRR fixed ranges enabled:
[ 0.000000] 00000-9FFFF write-back
[ 0.000000] A0000-BFFFF uncachable
[ 0.000000] C0000-FFFFF write-protect
[ 0.000000] MTRR variable ranges enabled:
[ 0.000000] 0 base 000000000 mask FE0000000 write-back
[ 0.000000] 1 base 01F800000 mask FFF800000 uncachable
[ 0.000000] 2 disabled
[ 0.000000] 3 disabled
[ 0.000000] 4 disabled
[ 0.000000] 5 disabled
[ 0.000000] 6 disabled
[ 0.000000] 7 disabled
[ 0.000000] x86 PAT enabled: cpu 0, old 0x7040600070406, new 0x7010600070106
[ 0.000000] e820 update range: 0000000000002000 - 0000000000006000 (usable) ==> (reserved)
[ 0.000000] Scanning 1 areas for low memory corruption
[ 0.000000] modified physical RAM map:
[ 0.000000] modified: 0000000000000000 - 0000000000002000 (usable)
[ 0.000000] modified: 0000000000002000 - 0000000000006000 (reserved)
[ 0.000000] modified: 0000000000006000 - 00000000000a0000 (usable)
[ 0.000000] modified: 00000000000f0000 - 0000000000100000 (reserved)
[ 0.000000] modified: 0000000000100000 - 000000001f774000 (usable)
[ 0.000000] modified: 000000001f774000 - 000000001f776000 (ACPI NVS)
[ 0.000000] modified: 000000001f776000 - 000000001f797000 (ACPI data)
[ 0.000000] modified: 000000001f797000 - 000000001f800000 (reserved)
[ 0.000000] modified: 00000000fec00000 - 00000000fec10000 (reserved)
[ 0.000000] modified: 00000000fee00000 - 0...

[Arnaud Lechevallier (arnaud-lechevallier)]

I'm trying to report crash as default user now but apport reports the same error as described above.

 "Cannot connect to crash database, please check your Internet connection.

<urlopen error [Errno -2] Name or service not known>"

However, it works as root in command line :

sudo apport-bug --crash-file=_usr_bin_rhythmbox.1000.crash

I use Lucid with apport version: 1.13.3-0ubuntu2.

[Johan Walles (walles)]

Are you guys behind a network proxy?

In that case this is a duplicate of bug 94130.

[Arnaud Lechevallier (arnaud-lechevallier)]

Hello Johan,

In my case, you're right. Despite i disabled the proxy settings with gnome-network-properties, my environment variable http_proxy and https_proxy still contains the proxy setting i use at work.

In command line as default user, i deleted the content of http_proxy & https_proxy and it works now.