Ubuntu
ubuntuone-client package

UbuntuOne will not connect

Bug #534095 reported by UbuntuUser75 on 2010-03-07

This bug report is a duplicate of: Bug #517505: AttributeError: 'MetadataUpgrader' object has no attribute '_upgrade_metadata_6'. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

Ubuntu Karmic 32-bit
Linux UbuntuBox 2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010 i686 GNU/Linux
UbuntuOne version 1.0.3
NVidia 8200
Driver 185

Apport data collection complained about nvidia being involved somehow. I have NEVER been able to upload anything. Or make any notes. I know that this is not very detailed but information, but I don't know where else to start.

ProblemType: Bug
.home.linux4ever..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 1
Architecture: i386
Date: Sun Mar 7 18:33:42 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.57-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic i686

Tags:

Revision history for this message

UbuntuUser75 (jpbridges) wrote on 2010-03-07:

.home.linux4ever..cache.ubuntuone.log.oauth.login.log.txt Edit (6.6 KiB, text/plain; charset="utf-8")
.home.linux4ever..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (734 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (218 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (1.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Duane Hinnen (duanedesign) wrote on 2010-03-09:

UbuntuUser75,
Sorry to hear you are having problems with Ubuntu One. looking at your logs it looks like you hava a newer version of metadata on your computer. Did you install the trunk version of Ubuntu One then go back to the stable version in the repository?

To fix this you need to repopulate your metadata with the version currently in use by your version of Ubuntu One. If you have anything of great importance in your Ubuntu One folder you you might want to back it up before proceeding (never can be too safe)

1. Quit the Ubuntu One client. From the applet select Quit. Then open a Terminal (Applications > Accesories > Terminal) and run the following to quit the syncdaemon.

u1sdtool -q

2. Delete the old metadata. In a Terminal run.

rm -rf ~/.local/share/ubuntuone

3. Start Ubuntu One as you normally would Applications > Internet > Ubuntu One

It'll run for a bit as it recreates the metadata. After awhile copy in a small file to see if it syncs. If this is unsuccessful please come back here and change the 'Status' of this bug back to 'New' and attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status:	New → Confirmed

Revision history for this message

UbuntuUser75 (jpbridges) wrote on 2010-03-09:

Followed instructions.

Also logged out and back in. It said, through black pop-ups system in upper-right, that it was updating.

Icon appeared in notification area on panel.

Gave same error it always gives. "Authentication failed".

Keeps asking me to add my computer on Ubuntu One web site. It does that every time. Even said I should connect automatically from now on. Did notice that I had successfully saved a note, forgot about that.

Crashed at one point, did not submit new data. One open bug is enough.