UbuntuOne will not connect

Bug #534095 reported by UbuntuUser75
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

Ubuntu Karmic 32-bit
Linux UbuntuBox 2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010 i686 GNU/Linux
UbuntuOne version 1.0.3
NVidia 8200
Driver 185

Apport data collection complained about nvidia being involved somehow. I have NEVER been able to upload anything. Or make any notes. I know that this is not very detailed but information, but I don't know where else to start.

ProblemType: Bug
.home.linux4ever..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Sun Mar 7 18:33:42 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.57-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic i686

Revision history for this message
UbuntuUser75 (jpbridges) wrote :
Revision history for this message
Duane Hinnen (duanedesign) wrote :

UbuntuUser75,
Sorry to hear you are having problems with Ubuntu One. looking at your logs it looks like you hava a newer version of metadata on your computer. Did you install the trunk version of Ubuntu One then go back to the stable version in the repository?

To fix this you need to repopulate your metadata with the version currently in use by your version of Ubuntu One. If you have anything of great importance in your Ubuntu One folder you you might want to back it up before proceeding (never can be too safe)

1. Quit the Ubuntu One client. From the applet select Quit. Then open a Terminal (Applications > Accesories > Terminal) and run the following to quit the syncdaemon.

u1sdtool -q

2. Delete the old metadata. In a Terminal run.

rm -rf ~/.local/share/ubuntuone

3. Start Ubuntu One as you normally would Applications > Internet > Ubuntu One

It'll run for a bit as it recreates the metadata. After awhile copy in a small file to see if it syncs. If this is unsuccessful please come back here and change the 'Status' of this bug back to 'New' and attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status: New → Confirmed
Revision history for this message
UbuntuUser75 (jpbridges) wrote :

Followed instructions.

Also logged out and back in. It said, through black pop-ups system in upper-right, that it was updating.

Icon appeared in notification area on panel.

Gave same error it always gives. "Authentication failed".

Keeps asking me to add my computer on Ubuntu One web site. It does that every time. Even said I should connect automatically from now on. Did notice that I had successfully saved a note, forgot about that.

Crashed at one point, did not submit new data. One open bug is enough.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.