simple-scan crashed with SIGSEGV in sane_hpaio_close()

[Jim Rorie]

Binary package hint: simple-scan

Procedure was SCAN, then the scanner timed out (HP 6310 is slow!) then Scan, then Cancel Scan.

SEGfault

ProblemType: Crash
Architecture: amd64
Date: Fri Mar 5 12:46:28 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/simple-scan
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
MachineType: Sony Corporation VPCS111FM
Package: simple-scan 0.9.6-1ubuntu1
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-15-generic root=UUID=cecbf4e1-c827-4871-9a67-b98b545ddef7 ro quiet splash
ProcCmdline: simple-scan
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-15.22-generic
SegvAnalysis:
 Segfault happened at: 0x7f9e4e524e53 <sane_hpaio_close+131>: mov 0x8(%rdi),%rbp
 PC (0x7f9e4e524e53) ok
 source "0x8(%rdi)" (0x2f74656e2f3a7070) not located in a known VMA region (needed readable region)!
 destination "%rbp" ok
SegvReason: reading unknown VMA
Signal: 11
SimpleScanLog:

SourcePackage: simple-scan
StacktraceTop:
 sane_hpaio_close ()
 sane_dll_close () from /usr/lib/libsane.so.1
 ?? ()
 ?? ()
 ?? ()
Title: simple-scan crashed with SIGSEGV in sane_hpaio_close()
Uname: Linux 2.6.32-15-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/15/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: R0281Q3
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnINSYDE:bvrR0281Q3:bd01/15/2010:svnSonyCorporation:pnVPCS111FM:pvrC103WWV4:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VPCS111FM
dmi.product.version: C103WWV4
dmi.sys.vendor: Sony Corporation

[Apport retracing service (apport)]

StacktraceTop:
 sane_hpaio_close (handle=0x902ed0) at scan/sane/hpaio.c:600
 sane_dll_close (handle=0x7f9e4800a420) at dll.c:1201
 ?? ()
 ?? ()
 ?? ()

[Robert Ancell (robert-ancell)]

I get very similar bugs, as I also have an HP printer. Valgrind shows many errors in the HP drivers...

[Fabián Rodríguez (magicfab)]

@Jim and anyone using a multi-function HP scanner/printer: are you using HPLIP Toolbox to configure your device ? If not, please do so and test again. It's easily installed through the Ubuntu Software Center or via Synaptic/command-line, the package name is hplip-gui.

I am using several HP printers and multifunctions including scanning over network just fine on 64-bit with the latest updated Lucid.

[Jim Rorie (jfrorie)]

I have HPLIP loaded. This was a random crash. Overall it's pretty stable.

[Sarbeswar Meher (sarbeswar-meher)]

Please download and install the latest version hplip-3.11.7 from http://hplipopensource.com/hplip-web/index.html and install it using "sh hplip-3.11.7.run".

Let us know if you're facing any issue here.

[Christopher Kyle Horton (christhehorton)]

This is definitely still an issue in Precise Alpha 1.

Steps to reproduce:

1. Start Simple Scan. Check that it is set to scan in Photo mode.
2. Start a scan, then shortly after it begins filling in the image hit the cancel button.
3. Switch the scanning mode to Text.
4. Press the Scan button again, and again cancel the scan partway through.
5. Press the button for setting up a new document. Select "Discard all changes" in the dialog that pops up.
6. Press the Scan button again. Simple Scan will now crash and close.

Note: the first time I tried this procedure, it crashed with this error. The second time it crashed as in bug 900289, but the procedure and result are the same.

Package versions:

simple-scan 3.2.1-0ubuntu2
hplip 3.11.10-1ubuntu1
hplip-gui 3.11.10-1ubuntu1