usb does not work on Intel Corporation 5 Series/3400 Series Chipset

[Keith Hearn]

Have Toshiba A505-S6030 Laptop with Intel Core i7 processor. I have tried both 32 and 64 bit versions of 9.10, and 10.04, and usb does not work. USB is using Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller [8086:3b3c] using the ehci_hcd kernel module.

ProblemType: Bug
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272 Analog [ALC272 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: keith 1555 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdb100000 irq 11'
   Mixer name : 'Realtek ALC272'
   Components : 'HDA:10ec0272,1179ff1c,00100001 HDA:11c11040,11790001,00100200'
   Controls : 22
   Simple ctrls : 13
Date: Fri Mar 5 00:21:11 2010
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=6be627e8-a227-41ad-990d-4cc8afd6b878
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: TOSHIBA Satellite A505
Package: linux-image-2.6.31-19-generic-pae 2.6.31-19.56
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-19-generic-pae root=UUID=cb45e1d8-6f55-4486-899e-c1d3edb60d3d ro quiet splash
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic-pae
RelatedPackageVersions:
 linux-backports-modules-2.6.31-19-generic-pae N/A
 linux-firmware 1.26
RfKill:

SourcePackage: linux
Uname: Linux 2.6.31-19-generic-pae i686
dmi.bios.date: 11/25/2009
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.10:bd11/25/2009:svnTOSHIBA:pnSatelliteA505:pvrPSAT9U-00K001:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite A505
dmi.product.version: PSAT9U-00K001
dmi.sys.vendor: TOSHIBA

[Keith Hearn (keithlhearn)]

I was finally able to boot my laptop with live CD Ubuntu 10.04 64 bit 2010 Mar. 3, by going to F6 (options) and turning off the first three options. My USB started working. This is of course a work around, but I have not been able to get usb to work at all with Ubuntu 9.10.

[Keith Hearn (keithlhearn)]

I found that I could boot with either 9.10 64 bit or 10.04 64 bit using acpi=off. I believe that the actual problem is with Insyde H20 bios, but I am guessing that you know this already. I have checked and there is no update for the BIOS from the *Toshiba support website.

[Jeremy Foshee (jeremyfoshee)]

Hi Keith,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 532440

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

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[giorgio.01 (giorgio-01)]

Hello. I too have the same problem and I always put acpi = off.I have toshiba L650 with bios Insyde 1.10. H2O. I have ubuntu 10.04 with kernel 2.6.34.ora funziona.you have solved?

[giorgio.01 (giorgio-01)]

Hello. I too have the same problem and I always put acpi = off.I have toshiba L650 with bios Insyde 1.10. H2O. I have ubuntu 10.04 with kernel 2.6.34..you have solved?

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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