ubuntu one client crashes on context menu click; applet dbus error

[Brian Morton]

Binary package hint: ubuntuone-client

Applet crashes when right clicking.

ProblemType: Bug
.home.brian..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.brian..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = False
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Wed Mar 3 23:09:04 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Tags: ubuntu-unr
Uname: Linux 2.6.31-19-generic i686

[Duane Hinnen (duanedesign)]

Brian,
I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
  mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
 gedit ~/.config/ubuntuone/syncdaemon.conf

    #Add the following two (2) lines to this file and save:
    [__main__]
    log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.
thank you,
duanedesign

[Brian Morton (rokclimb15)]

The syncdaemon debug log is attached. There were no syncdaemon exceptions when the applet crashed. This is reproduced by clicking "connect" on the applet and then after about a minute or two of no activity, clicking again on the applet.

[Duane Hinnen (duanedesign)]

Brian,
thank you for taking the time to submit your logs. All the information we gather from these goes a long way in making Ubuntu One better. Could you please also re-submit your:

 /home/brian/.cache/ubuntuone/log/oauth-login.log

That way we can line it up with the new log you supplied and better determine the root cause of your issue.
thank you,
duanedesign

[Duane Hinnen (duanedesign)]

thank you Brian for helping to debug this issue!

Thank you for taking the time to report this bug and helping to make Ubuntu One better. This particular bug has already been reported and is a duplicate of bug 498444, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. There is a script submitted on the master bug report. Depending on how much you use ubuntu One you might be able to just set it to not start on start up. Then launch Ubuntu One as you need it. The problem is basically too much going on at start up and the applet errors out. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

When your bug is marked as a duplicate, you become a subscriber of the other bug report and you will start receiving all messages that are related to the original bug report. You can unsubscribe from your bug at any time.

thank you ,
duanedesign