Ubuntu
thunderbird package

Thunderbird 3 does not work properly: empty account actions, weird GUI behavior (redraw problems)

Bug #530708 reported by Aethralis on 2010-03-02

This bug report is a duplicate of: Bug #555382: Contents of dialog boxes and menus is blank with visual effects enabled. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	thunderbird (Ubuntu)	Triaged	Medium	Unassigned

Bug Description

Binary package hint: thunderbird

Thunderbird 3 starts, but then displays odd behaviour, as I can't add accounts etc. Attached screenshot to illustrate the problem.

ProblemType: Bug
Architecture: i386
Date: Tue Mar 2 16:11:42 2010
DistroRelease: Ubuntu 10.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100220)
Package: thunderbird 3.0.1+nobinonly-0ubuntu1
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-14.20-generic
SourcePackage: thunderbird
Uname: Linux 2.6.32-14-generic i686

Tags:

Revision history for this message

Aethralis (aethralis) wrote on 2010-03-02:

thunderbird-start.png Edit (108.4 KiB, image/png)
Dependencies.txt Edit (3.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Micah Gersten (micahg) wrote on 2010-03-02:

Thank you for reporting this to Ubuntu. Was this with a new profile or with a Thunderbird 2 profile?

Changed in thunderbird (Ubuntu):
status:	New → Incomplete

Revision history for this message

Aethralis (aethralis) wrote on 2010-03-03:

New profile and fresh install (formated disk for ext4 before that, I'm sure I had nothing of TB2 left).

Revision history for this message

Daniel Hahler (blueyed) wrote on 2010-03-11:

This may get fixed by updating to 3.0.3 (see bug #530405).
Setting to Triaged for now.

Changed in thunderbird (Ubuntu):
status:	Incomplete → Triaged
summary:	- Thunderbird 3 does not work properly + Thunderbird 3 does not work properly: empty account actions, weird GUI + behavior
Changed in thunderbird (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

Aethralis (aethralis) wrote on 2010-03-18: Re: Thunderbird 3 does not work properly: empty account actions, weird GUI behavior

tb-not-refreshing.png Edit (26.7 KiB, image/png)

The update to 3.0.3 did not fix the problem. It seems like the GUI does not refresh itself properly. I have to resize the TB window to see any items, but it still displays some GUI artifacts. I managed to enter some account information that way, but the program is still unusable. see screenshot (cropped).

Daniel Hahler (blueyed) on 2010-03-18

summary:

Thunderbird 3 does not work properly: empty account actions, weird GUI
- behavior
+ behavior (redraw problems)

Revision history for this message

jsiebold (jsi150) wrote on 2010-04-04:

attament.tgz Edit (173.1 KiB, application/x-tar)

I have the same problems with thunderbird 3.0.3. But everything works fine after disabling compositing in KDE.
I am running Kubuntu 10.04 with all updates applied. See attachment.tgz for screenshots an hardware information.

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jsiebold (jsi150) wrote on 2010-04-04:

Xorg.0.log Edit (38.6 KiB, text/plain)

And the Xserver log as well

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jsiebold (jsi150) wrote on 2010-04-07:

This bug seems to be the same as #555382. According to Xorg.0.log the radeon driver was used in both cases. Therefore I upgraded the mesa, Xorg and display drivers from the xorg-edgers repository and everything works fine!!! So it could be a radeon/mesa specific issue.

Revision history for this message

echo-e (jamesrudee) wrote on 2010-04-25:

I keep installing updates, and this problem isn't going away, so I'm going to try jsiebold's move and install updates from xorg-edgers. I've now updated xserver-xorg-video-ati to version: 1:6.13.99+git20100424.b2ecd1bb-0ubuntu0sarvatt
I'll hold my breath and reboot - If this doesn't help, I'll update mesa next.

Revision history for this message

echo-e (jamesrudee) wrote on 2010-04-25:

#10

Well, that was a bad idea - screen went black when Xserver started. Xorg didn't like the driver version. I guess I have to update everything at once.
jsiebold, can you say which packages you updated and what version you updated to? Maybe just post your Xorg.0.log again now that you have it working.