Touchpad not detected as Synaptics/ALPS on ACER Aspire One 532h-2Ds

[Chertykov Denis]

Ubuntu lucid (development branch) 10.04

Expect:
System->Preferences->Mouse must have the "Touchpad" tab.

Happened:
Mouse Preferences don't have the "Touchpad" tab.

Probably the touchpad is not detected as Synaptics/ALPS.
It's detected as ImPS/2 mouse.

[James P. Carter (jpcarter)]

I have changed the package selection to xserver-xorg-input-mouse.

[opklnm (dnickerson80h)]

Ubuntu Remix 91.0 on Acer Aspire One 532h does not detect touchpad. Let me know if there is other information I might provide.

[Timo Aaltonen (tjaalton)]

please run 'apport collect 530298' to attach relevant logs to this bug.

[Kim,BG (kkhunter)]

Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: Acer AO531h
Package: xserver-xorg-input-synaptics 1.1.2-1ubuntu7 [modified: usr/share/hal/fdi/policy/20thirdparty/11-x11-synaptics.fdi]
PackageArchitecture: i386
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=UUID=be3f89cb-4826-416f-ac1d-d49ae7cd8d1f ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=ko_KR.UTF-8
 LANGUAGE=ko_KR:ko:en_GB:en
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu10
 libgl1-mesa-glx 7.6.0-1ubuntu4
 libdrm2 2.4.14-1ubuntu1
 xserver-xorg-video-intel 2:2.9.0-1ubuntu2.1
 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
Uname: Linux 2.6.31-20-generic i686
UserGroups:

XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
dmi.bios.date: 12/22/2009
dmi.bios.vendor: Acer
dmi.bios.version: v0.3304
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrv0.3304:bd12/22/2009:svnAcer:pnAO531h:pvr1:rvnAcer:rn:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: AO531h
dmi.product.version: 1
dmi.sys.vendor: Acer
fglrx: Not loaded
system:
 distro: Ubuntu
 architecture: i686kernel: 2.6.31-20-generic

[Bryce Harrington (bryce)]

Hmm, I think this might be a kernel issue; it appears to be reporting the touchpad as a mouse device. Not really something -synaptics can/should work around...

One other thing, you did not mention whether this was a regression. Did this work properly with Karmic?

[Renate (yollywau)]

system preferences mouse has a touchpad tab, but the touchpad doesn't work in lucid on my Acer Aspire 5100

[Alexey Ivasyuk (oebs-pm)]

I'm experiencing the same issue. After the upgrade from Ubuntu 9.10 to Ubunto 10.04 I had a lot of problem with touchpad.
Then I reinstalled Ubuntu from the CD and now the touchpad is not detected.
It worked find with 9.10, so it's a regression.

[Ilya Dr (268368132i)]

touchpad not recognized as Synaptics touchpad in Lucid. same in Karmic

[AleksanderAdamowski (aadamowski)]

There is a possible fix (patch against the kernel which needs some adjustments for the given hardware model) in bug 377741.

Please test whether it works for you.

[MichaelTayrov (mtayrov)]

I made a clear install of Lucid Ubuntu Desktop 32bit on my Acer Aspire One 532H-2Db.
And i had a touchpad tab in system preferences mouse right after install.
But when i installed all the updates and rebooted my netbook - the tab has disappeared.
Now works only vertical scroll and mouse pointing.

Checked it in Kubuntu 10.04 - all the same. Right after i booted into freshly installed OS - i could tune my touchpad - horiz scroll, circular scroll worked flawlessly. But after "sudo apt-get upgrade" - my settings have disappeared and on the Touchpad settings tab in KDE was smth. like "No touchpad devices found" (unfortunately i don't remember the exact phrase)

[Felix Zweig (f.zweig)]

I have the same problem running Maverick on an AO532h with 2.6.35-23-generic. Any update on this?

[Kevin Smith (ubuntu-qualitycode)]

I just installed 11.04 Beta 1 on my Samsung NF-310 netbook, and am seeing the same problem: There is no Touchpad tab in settings. I have not tried an earlier Ubuntu on this machine.

$ cat /proc/bus/input/devices
I: Bus=0011 Vendor=0002 Product=0001 Version=0000
N: Name="PS/2 Generic Mouse"
P: Phys=isa0060/serio1/input0
S: Sysfs=/devices/platform/i8042/serio1/input/input10
U: Uniq=
H: Handlers=mouse0 event7
B: PROP=0
B: EV=7
B: KEY=70000 0 0 0 0 0 0 0 0
B: REL=3

dmesg
[ 10.598807] input: PS/2 Logitech Wheel Mouse as /devices/platform/i8042/serio1/input/input7
[ 14.053695] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input8
[ 14.054689] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input9
[ 585.848659] input: PS/2 Generic Mouse as /devices/platform/i8042/serio1/input/input10

$ dpkg -l | grep -i synap
ii synaptic 0.75.1ubuntu2 Graphical package manager
ii xserver-xorg-input-synaptics 1.3.99+git20110116.0e27ce3a-0ubuntu12 Synaptics TouchPad driver for X.Org server

[Kevin Smith (ubuntu-qualitycode)]

It seems that my Samsung NF310 issue is actually over at LP:681904 (https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/681904 )

[penalvch (penalvch)]

Chertykov Denis, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]