Connected and not connected, requires reboot to unwedge
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu One Client |
Confirmed
|
Undecided
|
Ubuntu One Client Engineering team | ||
ubuntuone-client (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Binary package hint: ubuntuone-client
The Ubuntu One folder in Nautilus shows a "Connect" button. Pressing it greys for a fraction of a secnd and then returns to saying "Connect". The applet menu says greyed out "Your files are up to date" which is not true, and has a "Disconnect" item. Choosing disconnect makes no change anywhere and the item remains as "Disconnect". Sorry for no screen shot but it won't let me take one while the menu is active.
The only way to unwedge u1 at this point is a reboot (a logout/login is not sufficient).
A guess as to the cause is that I frequent hibernate (to disk) and suspend (to ram) the machine.
ProblemType: Bug
.home.rogerb.
.home.rogerb.
[bandwidth_
on = False
read_limit = 0
write_limit = 0
.home.rogerb.
[ubuntuone]
connected = False
connect = 0
show_applet = 0
bookmarked = True
Architecture: amd64
Date: Wed Feb 24 22:43:34 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelMo
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitec
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSign
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-19-generic x86_64
Changed in ubuntuone-client (Ubuntu): | |
status: | Incomplete → New |
tags: | added: client desktop+ |
tags: | added: karmic |
Changed in ubuntuone-client: | |
assignee: | nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+) |
Changed in ubuntuone-client: | |
status: | New → Confirmed |
Changed in ubuntuone-client (Ubuntu): | |
status: | New → Confirmed |
Roger,
I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.
1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'
2) Open Applications- >Accessories- >Terminal, then run the command: ubuntuone/ log ~/.cache/ ubuntuone/ log_old && mkdir ~/.cache/ ubuntuone/ log
mv ~/.cache/
3) Run the following in the Terminal to open/create this file: ubuntuone/ syncdaemon. conf
gedit ~/.config/
#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG
4) Open Ubuntu One Applications- >Internet- >Ubuntu One
5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug: ~/.cache/ ubuntuone/ log/syncdaemon. log & ~/.cache/ ubuntuone/ log/syncdaemon- exceptions. log
You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.
thank you,
duanedesign