Launchpad itself

+vouchers page timing out

Bug #526502 reported by Brad Crittenden
32
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical SFI
Fix Released
Critical
Bo Laurent
Launchpad itself
Invalid
High
Brad Crittenden
Launchpad itself 10.02

Bug Description

As seen in OOPS-1514L1879 the page https://launchpad.net/people/+me/+vouchers is frequently timing out. Some timeouts just produce the page "Sorry, there was a problem connecting to the Launchpad server." with no OOPS number.

Due to this problem commercial customers are unable to redeem their vouchers.

Tags: lp-registry
Curtis Hovey (sinzui)
Changed in launchpad-registry:
status: New → Triaged
importance: Undecided → High
milestone: none → 10.02
Revision history for this message
Brad Crittenden (bac) wrote :

I have observed that the page is not currently timing out but that purchased vouchers are not showing up.

visibility: public → private
Curtis Hovey (sinzui)
Changed in canonical-sfi:
status: New → In Progress
importance: Undecided → Critical
Changed in launchpad-registry:
assignee: nobody → Brad Crittenden (bac)
Revision history for this message
Brad Crittenden (bac) wrote :

The timeouts are probably related to the issue in bug 527505 but it is unclear exactly how.

Regardless of the outcome, the sfi_proxy needs to be instrumented to log entry and exit of method calls and any time outs or connectivity problems to Salesforce.

Changed in canonical-sfi:
assignee: nobody → Bo Laurent (shikibu)
Curtis Hovey (sinzui)
Changed in launchpad:
status: Triaged → Invalid
Changed in canonical-sfi:
status: In Progress → Fix Released
visibility: private → public
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