Linux Mint "Helena" Installer Crashed

[James1983]

Binary package hint: ubiquity

Installer crashed with the following message:

Traceback (most recent call last):
  File "/usr/lib/ubiquity/bin/ubiquity", line 457, in <module>
    main(oem_config)
  File "/usr/lib/ubiquity/bin/ubiquity", line 442, in main
    install(args[0], query=options.query)
  File "/usr/lib/ubiquity/bin/ubiquity", line 245, in install
    ret = wizard.run()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtk_ui.py", line 467, in run
    self.progress_loop()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtk_ui.py", line 980, in progress_loop
    "/var/log/syslog" % ret)
RuntimeError: Install failed with exit code 139; see /var/log/syslog

[Evan (ev)]

The provided log file traces the crash to:
Feb 23 11:18:08 mint kernel: [ 1388.971282] install.py[30649]: segfault at 547953bb ip 0813edf7 sp bffe6da0 error 6 in python2.6[8048000+1d3000]

As segfaults in the python interpreter are usually a sign of a bad CD burn, can you please first verify the MD5 checksum of the CD image you downloaded. If the checksums match, then either create a USB install disk (using usb-creator or another tool), or burn the CD at a slower speed, and try the install again, then report back here.

Thanks!

[Charlie Kravetz (cjkgeek)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Charlie Kravetz (cjkgeek)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!