Emphaty freezes (not responding) after answering incoming SIP call

[John Markh]

Binary package hint: empathy

Answering incoming SIP call (Gizmo5 account) opens a new window (as expected). After a while (~5 sec), Empathy is "Not Responding".

ProblemType: Bug
Architecture: i386
Date: Mon Feb 22 20:25:28 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100113)
Package: empathy 2.29.90-0ubuntu2
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_CA.UTF-8
ProcVersionSignature: Ubuntu 2.6.32-14.20-generic
SourcePackage: empathy
Uname: Linux 2.6.32-14-generic i686

[Kaki (christian-weinz)]

Same here with using sip and empathy. When i phone someone or i get phoned and i accept empathy freezes and i have to kill it.

[Omer Akram (om26er)]

Thanks for taking time to report this bug and make ubuntu better. Since you reported this bug there have been an update to empathy and also the telepathy framework has also been updated can you please update your system by sudo apt-get update ;sudo apt-get dist-upgrade and see if the problem still exists for you. Thanks in advance

[Kaki (christian-weinz)]

I updated and still having the same prob. It just turns black and i have to kill it.

root@mars:~# date
Do 25. Feb 18:31:31 CET 2010
root@mars:~# apt-get update
OK http://archive.ubuntu.com lucid Release.gpg
OK http://archive.ubuntu.com lucid/main Translation-de
OK http://archive.ubuntu.com lucid/restricted Translation-de
OK http://archive.ubuntu.com lucid/universe Translation-de
OK http://archive.ubuntu.com lucid/multiverse Translation-de
OK http://archive.ubuntu.com lucid-updates Release.gpg
Ign http://archive.ubuntu.com lucid-updates/main Translation-de
Ign http://archive.ubuntu.com lucid-updates/restricted Translation-de
Ign http://archive.ubuntu.com lucid-updates/universe Translation-de
Ign http://archive.ubuntu.com lucid-updates/multiverse Translation-de
OK http://archive.ubuntu.com lucid-security Release.gpg
Ign http://archive.ubuntu.com lucid-security/main Translation-de
Ign http://archive.ubuntu.com lucid-security/restricted Translation-de
Ign http://archive.ubuntu.com lucid-security/universe Translation-de
Ign http://archive.ubuntu.com lucid-security/multiverse Translation-de
OK http://archive.ubuntu.com lucid Release
OK http://archive.ubuntu.com lucid-updates Release
OK http://archive.ubuntu.com lucid-security Release
OK http://archive.ubuntu.com lucid/main Packages
OK http://archive.ubuntu.com lucid/restricted Packages
OK http://archive.ubuntu.com lucid/main Sources
OK http://archive.ubuntu.com lucid/restricted Sources
OK http://archive.ubuntu.com lucid/universe Packages
OK http://archive.ubuntu.com lucid/universe Sources
OK http://archive.ubuntu.com lucid/multiverse Packages
OK http://archive.ubuntu.com lucid/multiverse Sources
OK http://archive.ubuntu.com lucid-updates/main Packages
OK http://archive.ubuntu.com lucid-updates/restricted Packages
OK http://archive.ubuntu.com lucid-updates/main Sources
OK http://archive.ubuntu.com lucid-updates/restricted Sources
OK http://archive.ubuntu.com lucid-updates/universe Packages
OK http://archive.ubuntu.com lucid-updates/universe Sources
OK http://archive.ubuntu.com lucid-updates/multiverse Packages
OK http://archive.ubuntu.com lucid-updates/multiverse Sources
OK http://archive.ubuntu.com lucid-security/main Packages
OK http://archive.ubuntu.com lucid-security/restricted Packages
OK http://archive.ubuntu.com lucid-security/main Sources
OK http://archive.ubuntu.com lucid-security/restricted Sources
OK http://archive.ubuntu.com lucid-security/universe Packages
OK http://archive.ubuntu.com lucid-security/universe Sources
OK http://archive.ubuntu.com lucid-security/multiverse Packages
OK http://archive.ubuntu.com lucid-security/multiverse Sources
Paketlisten werden gelesen... Fertig
root@mars:~# apt-get dist-upgrade
Paketlisten werden gelesen... Fertig
Abhängigkeitsbaum wird aufgebaut
Status-Informationen einlesen... Fertig
Berechne Upgrade (Paketaktualisierung) ...Fertig
0 aktualisiert, 0 neu installiert, 0 zu entfernen und 0 nicht aktualisiert.

[Kaki (christian-weinz)]

Still having the problem. I just wanted to mention, that this is not a i386 specific bug. I have a x86_64 system and i get the same bug as John Markh describes.

kaki@mars:~$ uname -a
Linux mars 2.6.32-14-generic #20-Ubuntu SMP Sat Feb 20 05:18:19 UTC 2010 x86_64 GNU/Linux

[hfarkas (hershyfarkas)]

Also have an x86_64 system, and have the problem, and all my packages are up to date.

This only happens by SIP calls, both incoming or outgoing.

Google Talk calls, even with video still work fine without any problems.

[Omer Akram (om26er)]

Found the upstream bug report

[Omer Akram (om26er)]

Lucid uses telepathy-sofiasip, upstream comment suggests that this bug is fixed in telepathy-sofiasip 0.6.2

[Omer Akram (om26er)]

https://bugzilla.gnome.org/show_bug.cgi?id=612460

[Omer Akram (om26er)]

btw telepathy sofiasip 0.6.2 is not yet released

[Sebastien Bacher (seb128)]

the new version is in lucid now

[AttilaN (attila123456)]

Just checked using lucid rc - empathy doesn't freeze, I can accept the incoming call but then it stays in 'Connecting...' status and nothing happens. It used to to work fine in Karmic.

[John A. Lewis (pointful)]

I see the same issue AttilaN describes in his last comment. I can connect to SIP accounts on both Gimzo5 and on SipGate. I get registered fine, I see the incoming call fine, I can accept the call fine, the window for the call opens and says "Connecting...", but then the call never actually connects. Same two accounts are working fine in Ekiga, so it's not a networking issue. I've run Empathy from the command line and there are no errors/warnings in the log traffic -- just all good sounding debug messages.

[Asrivas (asrivas)]

I also see empath stuck on Connecting. Call never connects. I am connecting to a standard asterisk server. telepathy-sofiasip 0.6.2-1
lucid

[aggiemarine07 (greg-williamsres)]

I can confirm the bug as well, I successfully register with sipgate but when I try to make a call (either another voip or standard cell phone), the call doesnt connect.

[Omer Akram (om26er)]

this might be related to bug 566378 or maybe the same. can you please install the latest version of telepathy-farsight2 from telepathy ppa https://launchpad.net/~telepathy/+archive/ppa and check if the issue is still there

[John A. Lewis (pointful)]

Took all the updates in the PPA. Still see the same behavior. :(

[Mariano Mara (marplatense)]

I had the frozen issue with default version of telepathy in Lucid. I upgraded all packages with the PPA and now I can make calls and I think I can receive too (Didn't try though yet). The only thing I miss is that the PPA version is not integrated as well as the default Lucid version (I guess it should be easy to find how to do it).

[aggiemarine07 (greg-williamsres)]

i still have the same problem after adding the telepathy PPA repositories. I can receive a call but on screen it still says "connecting" in the bottom left. This is very frustrating and I hope they fix this soon.

[aggiemarine07 (greg-williamsres)]

attached is the output from when the call started to when i ended it approximately 15 seconds afterwards (by which time it was confirmed that I could not hear the caller nor could they hear me).

[aggiemarine07 (greg-williamsres)]

is there any update to this? is anyone working on fixing this bug? thanks.