cloud applet says disconnected when I am connected

[Patrick Brennan]

Binary package hint: ubuntuone-client

Although I am connected, and able to upload files, when the mouse hovers over the cloud icon on the taskbar the pop-up says "disconnected"

ProblemType: Bug
.home.patrick..cache.ubuntuone.log.oauth.login.log:
 2010-02-14 13:25:28,557:557.735919952 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-02-14 14:09:32,158:158.600091934 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-02-15 07:46:51,190:190.275907516 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-02-15 12:00:54,060:60.830116272 UbuntuOne.Client.Applet Quit Error: Method "quit" with signature "" on interface "com.ubuntuone.SyncDaemon.SyncDaemon" doesn't exist
.home.patrick..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.patrick..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 0
 on = False
.home.patrick..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Tue Feb 16 21:32:35 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-19-generic i686

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select 'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
  mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
 gedit ~/.config/ubuntuone/syncdaemon.conf

    #Add the following two (2) lines to this file and save:
    [__main__]
    log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug:
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[Patrick Brennan (mpj-brennan)]

I think my problem may be related to the fact that I have been confusing two different ways of accessing Ubuntu One - via the applet and via Nautilus. The problem I encountered occurred when I thought I had disconnected, but Nautilus was still connected. I'll avoid using Nautilus in future and stick to the applet. Thanks for your help.

Patrick

[Guillermo Gonzalez (verterok)]

Hi Patrick,

Looking to the logs, it seems that this was caused by some temporary server issues and the client isn't able to handle a TRY_AGAIN request from the server.

This is a duplicate of Bug #522604