Ubuntu One won't connect

[dwarf]

Binary package hint: ubuntuone-client

About a month ago Ubuntu One just stopped working. It had worked for several weeks.

ProblemType: Bug
.home.david..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.david..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 on = False
 read_limit = 0
 write_limit = 0
.home.david..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: i386
Date: Sun Feb 14 20:35:57 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: wl
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Tags: ubuntu-unr
Uname: Linux 2.6.31-19-generic i686

[Duane Hinnen (duanedesign)]

dwarf,
I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
  mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in a Terminal to open/create this file:
 gedit ~/.config/ubuntuone/syncdaemon.conf

    #Add the following two (2) lines to this file and save:
    [__main__]
    log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

thank you,
duanedesign

[dwarf (dpfields)]

~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log
/syncdaemon-exceptions.log

[dwarf (dpfields)]

So I followed your instructions via e-mail, and it seems to be working fine. The applet only appears now when UbuntuOne is running, whereas before it was always on, but otherwise it seems back to normal.

[Duane Hinnen (duanedesign)]

dwarf,
that is good news. I will close the bug report. if it starts to act up again you can reopen the bug report by setting the 'Status' back to 'New'.
thank you,
duanedesign

[dwarf (dpfields)]

This morning the same old problem is back. It will not connect.

[Duane Hinnen (duanedesign)]

dwarf,
Sorry to hear the problem came back. Could you please attach your $HOME/.cache/ubuntuone/log/ folder to this report. You can do this by making an archive of the folder by right-clicking on it and selecting 'Compress' Then you can use the 'Add Attachment or Patch' link at the bottom of the page to add the archive to this report.

thank you,
duanedesign

[dwarf (dpfields)]

Here is the log. Sorry I did not understand the first time.

[Guillermo Gonzalez (verterok)]

Hi dwarf,

Looks like you have an invalid syncdaemon.conf file, with a 0 at the beginning

please try fixing (remove the 0 from the beginning, it's a default ini-style file) or removing the file and restart your client.

Thanks.