Suspend mode doesn't work on desktop Dell Dimension 8250

[Colin Keenan]

I don't use suspend in power management.

When I choose suspend from the drop-down menu in indicator-applet-session 0.1, my screen goes blank but the green light stays on my dell monitor instead of turning red as it should in suspend mode. The computer won't let me do anything and doesn't respond to keyboard, mouse, or even the power button on the front of the Dell Dimension 8250 tower. So, I cannot resume from suspend mode. The only thing I can do is unplug the computer or hold down the power button until the computer does a hard reboot. I do not see any error messages on reboot.

I am using a USB keyboard and mouse. The keyboard is connected to a usb port on the back of my computer, and the mouse is connected through a usb hub on my desk.

ProblemType: Bug
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: I82801BAICH2 [Intel 82801BA-ICH2], device 0: Intel ICH [Intel 82801BA-ICH2]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: colin 1392 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'I82801BAICH2'/'Intel 82801BA-ICH2 with AD1981A at irq 17'
   Mixer name : 'Analog Devices AD1981A'
   Components : 'AC97a:41445372'
   Controls : 25
   Simple ctrls : 17
Date: Sun Feb 14 15:20:24 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Computer Corporation Dimension 8250
NonfreeKernelModules: nvidia
Package: linux-image-2.6.31-19-generic 2.6.31-19.56
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-19-generic root=/dev/sda1 loop=/hostname/disks/root.disk ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-19-generic N/A
 linux-firmware 1.25
RfKill:

SourcePackage: linux
Uname: Linux 2.6.31-19-generic i686
dmi.bios.date: 10/22/2002
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A01
dmi.board.vendor: Dell Computer Corp.
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias: dmi:bvnDellComputerCorporation:bvrA01:bd10/22/2002:svnDellComputerCorporation:pnDimension8250:pvr:rvnDellComputerCorp.:rn:rvr:cvnDellComputerCorporation:ct6:cvr:
dmi.product.name: Dimension 8250
dmi.sys.vendor: Dell Computer Corporation

[Jeremy Foshee (jeremyfoshee)]

Hi Colin,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 521901

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Colin Keenan (colinkeenan)]

AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: I82801BAICH2 [Intel 82801BA-ICH2], device 0: Intel ICH [Intel 82801BA-ICH2]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: colin 1558 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'I82801BAICH2'/'Intel 82801BA-ICH2 with AD1981A at irq 17'
   Mixer name : 'Analog Devices AD1981A'
   Components : 'AC97a:41445372'
   Controls : 25
   Simple ctrls : 17
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Computer Corporation Dimension 8250
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=/dev/sda1 loop=/ubuntu/disks/root.disk ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-20-generic N/A
 linux-firmware 1.26
RfKill:

Uname: Linux 2.6.31-20-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:1575): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1575): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1618): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1611): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (firefox:1619): GLib-WARNING **: g_set_prgname() called multiple times
dmi.bios.date: 10/22/2002
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A01
dmi.board.vendor: Dell Computer Corp.
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias: dmi:bvnDellComputerCorporation:bvrA01:bd10/22/2002:svnDellComputerCorporation:pnDimension8250:pvr:rvnDellComputerCorp.:rn:rvr:cvnDellComputerCorporation:ct6:cvr:
dmi.product.name: Dimension 8250
dmi.sys.vendor: Dell Computer Corporation

[Colin Keenan (colinkeenan)]

As you can tell because I did the apport command, it's still a problem. I'm actually using a standard keyboard, not USB as I had at first reported. Also suspend is not working a little different than before.

When I choose suspend from the drop-down menu in indicator-applet-session 0.1, my screen goes blank and the green light changes to red on my dell monitor as it should in suspend mode. But, the computer won't let me do anything and doesn't respond to keyboard or mouse. When I push the power button on the front of the Dell Dimension 8250 tower, a few lines of text flash on the screen, then the screen goes black but the green lite is on. The keyboard, mouse, and speakers are also on after pressing the power button, but the computer will not respond to anything. So, I cannot resume from suspend mode. The only thing I can do is unplug the computer or hold down the power button until the computer does a hard shut down. I do not see any error messages on reboot.

I am using wubi.exe. Can you give me a link to the development version of wubi.exe if you want me to try that? Should I try to do the upstream testing and skip downloading the development version of wubi.exe. I have no idea what I am doing.

[Colin Keenan (colinkeenan)]

Suspend works properly after upgrade to Ubuntu Linux 10.04 Lucid. Thanks.