Ubuntu
ubuntuone-client package

ubuntu one fails to connect

Bug #520666 reported by Harro Smit on 2010-02-11

This bug report is a duplicate of: Bug #455544: "Protocol version error" - when bandwidth throttling is enabled with the default values. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

When I try to connect UbuntuOne after a few second a red cross appears to indicate that I am not connected. I filed a bug about this problem with a earlyer version. At first te latest version seemed to connect, but the problem is back again.

ProblemType: Bug
.home.harro..cache.ubuntuone.log.syncdaemon.exceptions.log:
2010-02-11 21:54:11,683 - dbus.proxies - ERROR - Introspect error on org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
2010-02-11 21:54:11,686 - ubuntuone.SyncDaemon.DBus - ERROR - Error while getting the NetworkManager state org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
.home.harro..config.ubuntuone.syncdaemon.conf:
[bandwidth_throttling]
read_limit = -1
write_limit = -1
on = True
.home.harro..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
connected = True
connect = 0
show_applet = 0
bookmarked = True
Architecture: amd64
Date: Thu Feb 11 21:54:16 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
LANG=nl_NL.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-19-generic x86_64

Tags:

Revision history for this message

Harro Smit (mirjam-harro) wrote on 2010-02-11:

.home.harro..cache.ubuntuone.log.oauth.login.log.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.9 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (218 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (5.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Duane Hinnen (duanedesign) wrote on 2010-02-23:

Harro,
It looks like your bandwidth throttling settings got messed up. They have a value of -1. Check your 'Limit Bandwidth Usage' settings. You can access them by right clicking on the applet and selecting preferences. Or by going to Applications > Internet > Ubuntu One after the client is already running. If you have 'Limit Bandwidth Usage' selected please select a value other than 0. To fix the issue delete the file ~/.config/ubuntuone/syncdaemon.conf you can navigate to this directory and delete the file manually or run the following in a Terminal (Applications > accesories > Terminal)

rm ~/.config/ubuntuone/syncdaemon.conf

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

Roman Yepishev (rye) wrote on 2010-04-01:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 455544, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.