HP SimpleSave doesn't mount automatically

[Bremm]

Binary package hint: devicekit-disks

Before update to the last kernel (2.6.31-19-generic), usbmout (or whatever) worked fine (on 2.6.31-17-generic). Now I need mount the device manually.

Besides, I've been getting these errors also (as same as on prior version):

Feb 11 00:15:50 host kernel: [ 1343.744301] usb 1-4: new high speed USB device using ehci_hcd and address 6
Feb 11 00:15:50 host kernel: [ 1343.927127] usb 1-4: configuration #1 chosen from 1 choice
Feb 11 00:15:50 host kernel: [ 1343.927444] scsi5 : SCSI emulation for USB Mass Storage devices
Feb 11 00:15:55 host kernel: [ 1348.940560] scsi 5:0:0:0: Direct-Access HP External HDD 1028 PQ: 0 ANSI: 4
Feb 11 00:15:55 host kernel: [ 1348.950553] scsi 5:0:0:1: CD-ROM HP Virtual CD 4607 1028 PQ: 0 ANSI: 4
Feb 11 00:15:55 host kernel: [ 1348.951268] sd 5:0:0:0: Attached scsi generic sg2 type 0
Feb 11 00:15:55 host kernel: [ 1348.967150] sd 5:0:0:0: [sdb] 1952151552 512-byte logical blocks: (999 GB/930 GiB)
Feb 11 00:15:55 host kernel: [ 1348.976412] sr1: scsi3-mmc drive: 51x/51x caddy
Feb 11 00:15:55 host kernel: [ 1348.976723] sr 5:0:0:1: Attached scsi generic sg3 type 5
Feb 11 00:15:55 host kernel: [ 1348.981295] sd 5:0:0:0: [sdb] Write Protect is off
Feb 11 00:15:55 host kernel: [ 1348.991511] sdb: sdb1
Feb 11 00:15:55 host kernel: [ 1349.025840] sd 5:0:0:0: [sdb] Attached SCSI disk
Feb 11 00:15:58 host kernel: [ 1351.897825] sd 5:0:0:0: [sdb] Unhandled sense code
Feb 11 00:15:58 host kernel: [ 1351.897833] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Feb 11 00:15:58 host kernel: [ 1351.897840] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Feb 11 00:15:58 host kernel: [ 1351.897848] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Feb 11 00:15:58 host kernel: [ 1351.897864] __ratelimit: 22 callbacks suppressed
Feb 11 00:16:01 host kernel: [ 1354.432567] sd 5:0:0:0: [sdb] Unhandled sense code
Feb 11 00:16:01 host kernel: [ 1354.432576] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Feb 11 00:16:01 host kernel: [ 1354.432583] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Feb 11 00:16:01 host kernel: [ 1354.432591] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Feb 11 00:16:03 host kernel: [ 1357.010549] sd 5:0:0:0: [sdb] Unhandled sense code
Feb 11 00:16:03 host kernel: [ 1357.010557] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Feb 11 00:16:03 host kernel: [ 1357.010565] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Feb 11 00:16:03 host kernel: [ 1357.010572] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Feb 11 00:16:03 host kernel: [ 1357.010589] __ratelimit: 22 callbacks suppressed
Feb 11 00:16:06 host kernel: [ 1359.541451] sd 5:0:0:0: [sdb] Unhandled sense code
Feb 11 00:16:06 host kernel: [ 1359.541456] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Feb 11 00:16:06 host kernel: [ 1359.541460] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Feb 11 00:16:06 host kernel: [ 1359.541465] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error

ProblemType: Bug
Architecture: amd64
CustomUdevRuleFiles: 10-vboxdrv.rules 61-gnome-bluetooth-rfkill.rules 40-permissions.rules.dpkg-bak
DKDisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
Date: Thu Feb 11 00:13:53 2010
DistroRelease: Ubuntu 9.10
HotplugNewDevices: /dev/sdb
HotplugNewMounts:

MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: devicekit-disks 007-2ubuntu4 [modified: usr/bin/devkit-disks usr/lib/devicekit-disks/devkit-disks-daemon usr/lib/devicekit-disks/devkit-disks-helper-mkfs usr/lib/devicekit-disks/devkit-disks-helper-delete-partition usr/lib/devicekit-disks/devkit-disks-helper-create-partition usr/lib/devicekit-disks/devkit-disks-helper-modify-partition usr/lib/devicekit-disks/devkit-disks-helper-create-partition-table usr/lib/devicekit-disks/devkit-disks-helper-change-filesystem-label usr/lib/devicekit-disks/devkit-disks-helper-linux-md-remove-component usr/lib/devicekit-disks/devkit-disks-helper-fstab-mounter usr/lib/devicekit-disks/devkit-disks-helper-ata-smart-collect usr/lib/devicekit-disks/devkit-disks-helper-ata-smart-selftest usr/lib/devicekit-disks/devkit-disks-helper-drive-detach usr/lib/devicekit-disks/devkit-disks-helper-drive-poll usr/lib/devicekit-disks/devkit-disks-helper-linux-md-check lib/udev/devkit-disks-part-id lib/udev/devkit-disks-dm-export lib/udev/devkit-disks-probe-ata-smart sbin/umount.devkit]
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-19-generic root=UUID=b951da7b-04b7-4406-a5de-7b9f92466a71 ro splash
ProcEnviron:
 LANGUAGE=pt_BR.UTF-8
 PATH=(custom, no user)
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: devicekit-disks
Symptom: storage
Uname: Linux 2.6.31-19-generic x86_64
dmi.bios.date: 12/01/2005
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS A8N-SLI DELUXE ACPI BIOS Revision 1016
dmi.board.name: A8N-SLI DELUXE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSA8N-SLIDELUXEACPIBIOSRevision1016:bd12/01/2005:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnA8N-SLIDELUXE:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Martin Pitt (pitti)]

Do you still have 2.6.31-17-generic installed? Can you please verify that choosing it in the boot menu will make the SimpleSave work again? Does it still fail with 2.6.31-20 in karmic-proposed?

[Bremm (bremm)]

I do not have 2.6.31-17-generic anymore, and 2.6.31-20-generic from proposed doesn't compile nvidia blob drivers (so I didn't test with it). I've got mom's PC where I have been testing it and neither under "19" nor under "17" SimpleSave works (Xubuntu 9.10, as same as mine, but i686).

I'm mounting it manually with "sudo mount -t xfs /dev/sdb1 /mnt" command (on my PC).

[Bremm (bremm)]

I know it's unrelated to this bug (probably), but:

sudo sh -c "echo 64 > /sys/block/sdb/queue/max_sectors_kb"
sudo sh -c "echo 32 > /sys/block/sdb/queue/max_sectors_kb"

I took these lines from https://help.ubuntu.com/community/Mount/USB tutorial.

Any of those settings above don't prevent those errors after connecting the unit to the USB port. The default is already "120".

[Bremm (bremm)]

On Lucid, with kernel 2.6.32-16-generic #25-Ubuntu SMP x86_64 GNU/Linux, HPSimpleSave automount worked again. But it took a long time to mount, the drive did a little "buzz" noise and produced a huge /var/log/messages content (it follows attached).

Now checking if drive content is OK.

[Bremm (bremm)]

One file which is damaged since long time ago stills bugging. I have no idea on how to fix it (and this unit doesn't support S.M.A.R.T. as far as I know).

Mar 18 18:33:02 host kernel: [74650.665810] sd 5:0:0:0: [sdb] Unhandled sense code
Mar 18 18:33:02 host kernel: [74650.665818] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Mar 18 18:33:02 host kernel: [74650.665825] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Mar 18 18:33:02 host kernel: [74650.665832] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Mar 18 18:33:02 host kernel: [74650.665840] sd 5:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 08 60 00 00 80 00
Mar 18 18:33:02 host kernel: [74650.665855] end_request: I/O error, dev sdb, sector 2144
Mar 18 18:33:05 host kernel: [74653.174734] sd 5:0:0:0: [sdb] Unhandled sense code
Mar 18 18:33:05 host kernel: [74653.174742] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Mar 18 18:33:05 host kernel: [74653.174749] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Mar 18 18:33:05 host kernel: [74653.174756] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Mar 18 18:33:05 host kernel: [74653.174765] sd 5:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 08 60 00 00 08 00
Mar 18 18:33:05 host kernel: [74653.174779] end_request: I/O error, dev sdb, sector 2144
Mar 18 18:33:07 host kernel: [74655.686660] sd 5:0:0:0: [sdb] Unhandled sense code
Mar 18 18:33:07 host kernel: [74655.686668] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Mar 18 18:33:07 host kernel: [74655.686675] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Mar 18 18:33:07 host kernel: [74655.686683] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Mar 18 18:33:07 host kernel: [74655.686691] sd 5:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 08 60 00 00 08 00
Mar 18 18:33:07 host kernel: [74655.686706] end_request: I/O error, dev sdb, sector 2144
Mar 18 18:33:10 host kernel: [74658.198586] sd 5:0:0:0: [sdb] Unhandled sense code
Mar 18 18:33:10 host kernel: [74658.198594] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Mar 18 18:33:10 host kernel: [74658.198601] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Mar 18 18:33:10 host kernel: [74658.198609] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Mar 18 18:33:10 host kernel: [74658.198617] sd 5:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 08 60 00 00 08 00
Mar 18 18:33:10 host kernel: [74658.198631] end_request: I/O error, dev sdb, sector 2144
Mar 18 18:33:12 host kernel: [74660.742512] sd 5:0:0:0: [sdb] Unhandled sense code
Mar 18 18:33:12 host kernel: [74660.742520] sd 5:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Mar 18 18:33:12 host kernel: [74660.742527] sd 5:0:0:0: [sdb] Sense Key : Medium Error [current]
Mar 18 18:33:12 host kernel: [74660.742535] sd 5:0:0:0: [sdb] Add. Sense: Unrecovered read error
Mar 18 18:33:12 host kernel: [74660.742543] sd 5:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 08 60 00 00 08 00
Mar 18 18:33:12 host kernel: [74660.742558] end_request: I/O error, dev sdb, sector 2144
Mar 18 18:33:15 host kernel: [74663.253442] sd 5:0:0:0: [sdb] Unhandled sense code
Mar 18 18:33:15 host kernel: [74663.25344...

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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