Never "up to date", never syncs new files properly

[tz]

Binary package hint: ubuntuone-client

The task icon seems to be working, but it always says "your files are up to date" when they aren't.

When I copy a new file into my UbuntuOne directory, the annoying notification comes up, but never the "done syncing", and it seems to be stuck forever. Clicking "disconnect" often doesn't work. Copying some files into the UO directory often doesn't initiate a sync.

The log stuff is attached, but this thing has never worked for more than a day or two.

ProblemType: Bug
.home.tz..cache.ubuntuone.log.syncdaemon.exceptions.log:
 2010-02-02 14:07:33,242 - dbus.proxies - ERROR - Introspect error on org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
 2010-02-02 14:07:33,441 - ubuntuone.SyncDaemon.DBus - ERROR - Error while getting the NetworkManager state org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
.home.tz..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = False
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
Date: Tue Feb 2 16:53:52 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: wl
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-18.55-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-18-generic i686

[tz (thomas-mich)]

Killing and restarting the syncdaemon seems to make it work, i.e. push and pull files correctly. There should be an option to do this from the client applet.

(Note I attach and detach from many different networks during the day so there will never be any continuity of connection - maybe it was still timing out in a futile attempt to use a stale port from the hotel this morning).

[Mitch Towner (kermiac)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 461614, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

[tz (thomas-mich)]

This is NOT a duplicate unless the alternate bug is merely a "catch-all" for any generic not syncing problem. ARE Not Syncing if A-B-C is the same as Not Syncing if X-Y-Z identical, Dbus errors v.s. no dbus errors?

This was NOT a startup or d-bus problem to my knowledge, and is bypassed by starting the syncdaemon.

Neither of those apply to 461614, or at least aren't mentioned.

Perhaps it is the same root cause, perhaps not - I filed it as a separate bug BECAUSE I did read the descriptions of the others.

[Roman Yepishev (rye)]

Removing the duplicate status since this is more likely related to the inability of syncdaemon to pick file changes.

Thomas, could you please enable debug output for syncdaemon
https://wiki.ubuntu.com/UbuntuOne/Bugs#Temporary%20debug%20mode
and try to reproduce this issue. Afterwards, please attach ~/.cache/ubuntuone/log/syncdaemon.log here.

I believe that the presence of d-bus errors in oauth-login.log is not sufficient to flag the bug as a duplicate of startup problem. The syncdaemon is started but it does not function properly.

[tz (thomas-mich)]

I will do so, and found that it is repeatable. I have two wireless APs on different provider networks.

touch ~/UbuntuOne/test1
 (syncing notify comes up, finished comes up fairly quickly, file is visible from the UO web page on a second computer).
Change access points using the network manager
touch ~/UbuntuOne/test2
 (syncing notify comes up, but then it takes over 20 minutes - eventually a "finished" dialog comes up),

I did the same thing with test3 and test4 (I'm waiting to see if test4 eventually goes - check the timestamps on the log)

The last few log entries are 2 minutes apart, and the last is over 10 minutes from the change detect.

[tz (thomas-mich)]

Looking at the log, it detected the change, but it just sat there The connection was good (I was listening to an audio broadcast and doing other surfing).

I exited the debug version and there were some further messages.

There was some more info including a detach mechanism so I'm re-uploading the log.

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 357395, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.