unable to connect to smtp server

[nadineskysky]

Binary package hint: thunderbird

fail to connect to smtp server, check settings etc.
Can receive mail, can't send
worked fine until password change, nothing else, no other changes, changed my server password, not master and can no longer send any emails.
don't know versions etc. etc., hopefully that was in bug report.
cheers

ProblemType: Bug
Architecture: i386
Date: Tue Jan 19 22:48:06 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: mozilla-thunderbird (not installed)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: thunderbird
Uname: Linux 2.6.31-17-generic i686

[Jean-Louis Dupond (dupondje)]

Can you paste is the full error you get when sending/connecting to your smtp server?

Are you sure the credentials are 100% correct?

[Pyrrhus (carsten-holzmueller)]

Hi,
I have a simular problem. I changed my password on the server and thunderbird noticed that the old password don't work anymore (correct!). I entered my new password and all is fine on IMAP. I got all my mails. But if I'm trying to send an email, the same password don't work with thunderbird (it works with evolution). No caps-lock or something...
Other test-passwors like 123456 works on thunderbird too. The problem is password value dependent.

I reckon thunderbird can't handle language specific special keys like € ü ö ä ß Ü Ö Ä (in germany for example) with SMTP.

[Pyrrhus (carsten-holzmueller)]

Thunderbird Version: 3.0.4
Ubuntu 10.4

[Pyrrhus (carsten-holzmueller)]

Is someone reads this bug? If not, I want to create a new one.

[John Vivirito (gnomefreak)]

Pyrrhus,
We have no way of knowing if your bug is the same. Please use the following command to file a new bug report
ubuntu-bug thunderbird

Are you sure your server allows those chars?

[John Vivirito (gnomefreak)]

me-camp,
can you please post the info requested from you. At this time we do not know what to do with this bug. Please see the following link to help provide more details for us:
http://www.chiark.greenend.org.uk/~sgtatham/bugs.html

Can you also please run the following command in a terminal:
apport-collect 509955

[Pyrrhus (carsten-holzmueller)]

Hi John,

thank you for your answers. Yes I'm sure that the server allows those chars. The password is a global one. All other services run correct with the new password. So I thought the problem is the SMTP server. But our admin demonstrates me: All works fine with evolution.

I want to execute your command on Monday on the correct computer.
I'm a little bit confused. Shall I create a new bug by executing "ubuntu-bug thunderbird"? I found this bug by executing exact this command. I thought "Looks like the same" but it does not attach my system information to 509955.
Or shall I execute "apport-collect 509955" instead of "ubuntu-bug thunderbird"?

[Pyrrhus (carsten-holzmueller)]

Architecture: amd64
DistroRelease: Ubuntu 10.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427.1)
NonfreeKernelModules: nvidia
Package: thunderbird 3.0.4+nobinonly-0ubuntu4
PackageArchitecture: amd64
ProcEnviron:
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-22-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev plugdev sambashare tape video

[Pyrrhus (carsten-holzmueller)]

apport information

[Thomas Weißschuh (thomas-weissschuh)]

Hi,
Got the same bug as Pyrrhus.
Bug doesn't occur on Ubuntu 10.04 i686 (used the same config which didn't work on x86_64)
Bug affects tb versions downloaded via apt-get and manually (also older versions)
Tested 3.02 3.03 and 3.04 neither of them worked.

[Thomas Weißschuh (thomas-weissschuh)]

Architecture: amd64
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
NonfreeKernelModules: nvidia
Package: thunderbird 3.0.4+nobinonly-0ubuntu4
PackageArchitecture: amd64
ProcEnviron:
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Thomas Weißschuh (thomas-weissschuh)]

apport information

[Thomas Weißschuh (thomas-weissschuh)]

Additional information:
Bug affects my "Identity" settings. If I set my identity to
"T. Weißschuh <mail>" this bug occurs:

"An error occurred while sending mail. The mail server responded: This user account is not authorized to send messages with the address ?ISO-8859-1?Q?22T2E_WeiDFschuh22?. Please adjust your e-mail client settings and try again.. Please check the message and try again."

Obviously some encoding goes wrong.

[Micah Gersten (micahg)]

I remember a similar bug that I think already has an upstream bug watch. Can someone search the Triaged Thunderbird bugs for something similar to this?

[Launchpad Janitor (janitor)]

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]