Ubuntu One can't synchronize my files

[Sergey "Shnatsel" Davidoff]

Binary package hint: ubuntuone-client

I've added files on a machine with U1, but they appear neither in the web interface nor on other machines. Applet indicates various states: first it was displayed and on hover I got message "updating files" for ten minutes but nothing happened, after restarting the applet was in the same state, then it disappeared in a minute and didn't show up even after switching to "always shown" in preferences, and now it says "updating 1 of 36 files" for five minutes, but I haven't got any files that could sync for so long. Everything was OK before. Syncdaemon.log file with debug output is attached to this report. Syncdaemon-exceptions file is empty.

ProblemType: Bug
.home.serioga..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.serioga..config.ubuntuone.syncdaemon.conf:
 [__main__]
 log_level = DEBUG
.home.serioga..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 1
 bookmarked = True
Architecture: i386
Date: Sat Jan 9 20:27:12 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-17-generic i686

[Joshua Hoover (joshuahoover)]

Hi Sergey,

I'm sorry to hear Ubuntu One isn't working properly for you. Thank you for attaching the debug syncdaemon.log file, this will help our developers troubleshoot the issue. Is Ubuntu One still not syncing properly for you? I'm going to tag this bug so that it gets reviewed by the appropriate Ubuntu One developers. If you have any updates on this bug, please share them with us. :)

Thanks!

Joshua

[Victor Vargas (kamus)]

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following and let me know the results?

   1. Quit the Ubuntu One client
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open Applications->Internet->Ubuntu One
   9. A web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

You should be connected after you follow these steps, Thanks in advance.

[Victor Vargas (kamus)]

oops, I'm sorry @Joshua, I will rechange to your last status (browser refresh issue)

[Sergey "Shnatsel" Davidoff (shnatsel)]

I've found a workaround for this, sorry I didn't notify you. After some time Ubuntu One started syncing files which were added after this failure, but still couldn't sync several files from ~/Ubuntu One/Ubuntu Furry Remix/Branch 2/ folder. After uploading them via web interface everything works properly. Sorry I couldn't try the fixes you suggested.