does not print PDF files

[asheenlevrai]

Binary package hint: evince

Whenever I try to print a PDF file from Evince, the job is correctly sent to the printer, but when the job is finished, no papers come out from the printer. However, Firefox and OpenOffice.org can print without any problem, with the same configured printer.

Printing in our laboratory is managed via a CUPS server (a machine running an updated Debian lenny) and the printer has been locally configured via the default GNOME "Printer Configuration" utility. The relevant configuration in /etc/cups/printers.conf from my Ubuntu client is the following:
=====
<DefaultPrinter ScIII-4036A_HP-LaserJet-4200n>
AuthInfoRequired none
Info ScIII-4036A_HP-LaserJet-4200n
DeviceURI ipp://xxx.xxx.xxx.xxx:631/printers/ScIII-4036A_HP-LaserJet-4200n
State Idle
StateTime 1262875899
Type 6
Accepting Yes
Shared No
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>
=====

What is strange is that if I configure the printer as "directly connected" (i.e. without routing through the print server), Evince is still not able to print, while Firefox and the test page work without any problem. Thus the situation does not change.

ProblemType: Bug
Architecture: amd64
Date: Thu Jan 7 16:04:55 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/evince
Package: evince 2.28.1-0ubuntu1.2
ProcEnviron:
 LANG=fr_CH.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: evince
Uname: Linux 2.6.31-17-generic x86_64

[Andrew Morrison (achmorrison)]

I can confirm this is happening to me as well. I can print PDFs from the command line, but not from evince. This was a fresh install of Karmic for me.

[Marcus Uneson (marcus-uneson)]

I can confirm this bug, on a fresh Karmic installation (AMD64).
No non-pdf printing problems detected; also, okular and acroread prints pdfs fine.
I tried three different networked printer, with the same result:
reports that job is started and completed, but no paper appears. I have
HP printers and HPLIP reports the same thing (i.e., no problems).

[asheenlevrai (asheenlevrai)]

apparently the bug is related to
http://bugs.debian.org/531697
since short PDF files (a couple words, PDF generated via OO.o for test purpose) are printed correctly while "long" ones are not.

[Uwe Schilling (uschilling)]

I can also confirm this bug. Printing works fine with every program except with evince. When printing in evince, the printer icon appears in the notification area and disappears again after a while telling me that printing has been successful, even though nothing was actually printed. To make matters worse, it seems to be a random bug, i.e. sometimes printing in evince does work but most of the times it does not.

I'm also working on a fresh karmic system.

[Aerodynamic (clatesta)]

Same problem here, Evince 2.28.1 on Ubuntu 9.10 (2.6.31) and several HP network printers (LaserJet 9050 and Color LaserJet 4650). All went fine till few days ago, but now I had to use different readers, as the Acrobat or gv, which run smoothly.

[asheenlevrai (asheenlevrai)]

to Uwe: isn't that related to the length of the pdf file? as a mentioned in my previous post

[Uwe Schilling (uschilling)]

No, on my computer, the bug does not seem to be related to the length of
the file. At least, at the moment, I can't get it evince to print a
small (16,4 kB) one-page pdf. However, a few days ago, I could print
exactly this file without a problem.

asheenlevrai schrieb:
> to Uwe: isn't that related to the length of the pdf file? as a
> mentioned in my previous post
>

[madbiologist (me-again)]

Could everyone please check if the cairo 1.8.8-2ubuntu1.1 package in karmic-proposed fixes their PDF printing issue?

Just in case anyone doesn't know how to enable -proposed, its simple: On the System menu, select Administration -> Software Sources. Select the Updates tab and place a tick next to Pre-released updates (karmic-proposed). Then click Close and reload when prompted. Open the Update Manager and deselect all -proposed packages except cairo, and install.

[asheenlevrai (asheenlevrai)]

libcairo2 (1.8.8-2ubuntu1.1) solved my problem :-)
Happy to see I was helped by another biologist ;-)

[Uwe Schilling (uschilling)]

seems to fix it for me to. Since the bug was random on my machine I
can't be sure yet, but it looks good.

madbiologist schrieb:
> Could everyone please check if the cairo 1.8.8-2ubuntu1.1 package in
> karmic-proposed fixes their PDF printing issue?
>
> Just in case anyone doesn't know how to enable -proposed, its simple:
> On the System menu, select Administration -> Software Sources. Select
> the Updates tab and place a tick next to Pre-released updates (karmic-
> proposed). Then click Close and reload when prompted. Open the Update
> Manager and deselect all -proposed packages except cairo, and install.
>

[Sebastien Bacher (seb128)]

Closing the bug since bug that works now