Run Time Error - Xibo Needs to Close

[Kash]

Hi,

We are running Xibo in a live public environment on on a couple of machines with the following spec:

XP Pro SP3.
.net 2

and every coulple of weeks one machine throws up a run time error and Xibo closes down. Simply running Xibo again will allow it to run until this happens again.

Could you please let me know which logs you require to trousbleshoot this? If you know of anything obvious I might try to resolve this I would be grateful for your assistance.

Cheers,

Kash

[Alex Harrington (alexharrington)]

Hi Kash

Which version of Xibo? Did you follow the instructions in the wiki for supressing Windows Error reporting? It's in the .net client install guide.

I'd also suggest upgrading to 1.0.5 when it's available (or use the testing version here: https://answers.launchpad.net/xibo/+question/95507 if it's a major problem for you now).

I don't think the issue is anything to do with the question you've linked to. That was specifically an issue with a corrupt Powerpoint presentation. The instructions on error supression for Powerpoint in the same wiki document will deal with those messages should they occur.

I'm going to mark this incomplete for now as it's not a "bug" as such. The way we generally work is to take questions, and when an issue is confirmed progress it to a bug. That way the bug tracker is a todo list for known diagnosed issues rather than a list of gripes from people with no clear description of how to fix their issues.

Cheers

Alex

[Alex Harrington (alexharrington)]

Any feedback on this Kash?

[Kash (kash-vuemotion)]

Hi Alex,

Thanks for your reply and suggestions and sorry for my late response.

We are still seeing the run time error fairly regularly, in fact it happened again yesterday. I think I will try upgrading to v1.0.5 but possibly when it is officially released. There could be a couple of factors, for example the machine itself or a corrupt file so it may be hard to narrow down if v1.0.5 does not resolve the problem.

Do you know of any third party tools that will send an email alert should the Xibo app fail? Having Xibo running on multiple machines in different locations, an email alert feature would be extremely useful. Is this something that is a on your roadmap, if so is it a priority?

Thanks again for your help.

[Alex Harrington (alexharrington)]

Hi Kash

1.0.5 has been out for a week now.

There's an email alerting blueprint. https://blueprints.launchpad.net/xibo/+spec/email-alerts

It's targeted to the 1.3 development series.

Alex

[Kash (kash-vuemotion)]

Hi Alex,

Great, I will install 1.0.5 as soon as I have access to the machine (at the moment we only have remote access) and I'll let you know how it goes.

Thanks for sending me the email alert blueprint, this would be extremly useful to us when it is developed.

Cheers