US wireless ATT site fails to load the email support page

[DannyArmstrong]

Binary package hint: firefox

Background: Your voicemail isn't working anymore, so you want to send at&t a support email ( after calling you are told there is an "unusually high call volume" and it's going to take a while )

1) go to att wireless US page and log in:https://www.wireless.att.com/olam/logout.olamexecute
2) click contact us: https://www.wireless.att.com/olam/contactUsAction.olamexecute?reportActionEvent=A_CONTACT_US_DISP_SUB
3) click email support
4) click next
5) receive message stating that session has timed out due to inactivity. Wha?

Repeat ad infinitum on ubuntu intrepid ibex firefox (3.5)

Works in windows firefox, chrome, ie, safari

I have firebug, but it is disabled on that site.

[DannyArmstrong (detarmstrong)]

Also unusual is that windows firefox pops up the SSL invalid cert error upon redirecting to the email page. Ubuntu firefox did not.

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Sometimes Firefox profiles can become corrupt and/or extensions can conflict. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test. If this helps, you might want to try to disable all your extensions and re-enable them one by one until you find the problematic one.

You can start the profile manager with the following command:
firefox -ProfileManager

[Launchpad Janitor (janitor)]

[Expired for firefox-3.5 (Ubuntu) because there has been no activity for 60 days.]