Pidgin not always preinstalled; update IRC instructions on ubuntu.com/support/communitysupport

[Sumana Harihareswara]

http://www.ubuntu.com/support/communitysupport

says:

"If you would rather ask questions directly to the Ubuntu Community you can access our live chat IRC channel, just join the channel #ubuntu on irc.freenode.net.

If you are very new to Ubuntu, and haven't used IRC before, find the application 'pidgin' (or on some versions of Ubuntu 'gaim') from Applications->Internet on your Ubuntu desktop. Then login to irc.freenode.net and join the #ubuntu channel."

I'm on Ubuntu Karmic Koala, which comes with Empathy preinstalled instead of pidgin/gaim. So the second paragraph there should perhaps mention Empathy as a possibility, or XChat.

I believe that in Empathy the steps to get on #ubuntu would be:

* Ensure you have the telepathy-idle package installed
* Start Empathy
* In the Accounts wizard (or, using Edit: Accounts) create an IRC account for the server irc.freenode.net, with your preferred nickname
* From the Contact List window, choose Room ▸ Join
* From the Account drop-down list, select the Freenode IRC account
* In the Room text box, type #ubuntu
* Click Join to enter the room

[Juha Siltala (topyli)]

Can not simply replace Pidgin with Empathy -- we still have Pidgin on supported Ubuntu releases.

[Anthony Dillon (ya-bo-ng)]

What is the pre-installed IRC Client on Ubuntu 12.04?

Do we need to talk the user through opening IRC in all versions?

Ant.

[Anthony Dillon (ya-bo-ng)]

The community section is due to be updated soon. This issue will be raised then.

[Joris de Haes (jorisdehaes)]

IMO the paragraph "If you are new..." is unnecessary, because there is a really big link to the explanation of what IRC is and how to connect just above it.
Besides that, it also duplicates the information about the channel and server.
In short: just remove the "If you are new..." paragraph.

[Tanya Edwards (tanya-edwards)]

if someone could provide with clear instruction of what copy needs to be updated on this page, we will carry out the update on the u.com site.

[Anthony Dillon (ya-bo-ng)]

Hi Sumana,

This pages content has been updated when moving to the community website.

Thank you,
Ant.

Canonical web team.