Ubuntu
ubuntuone-client package

will not connect

Bug #496719 reported by Keith Calico on 2009-12-14

This bug report is a duplicate of: Bug #488413: NoAccessToken: SD crashes when no access token found. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

will not connect

ProblemType: Bug
.home.danny..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
connected = True
connect = 0
show_applet = 1
bookmarked = True
Architecture: i386
Date: Mon Dec 14 15:35:50 2009
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-16-generic i686

Tags:

Revision history for this message

Keith Calico (dboyd44) wrote on 2009-12-14:

.home.danny..cache.ubuntuone.log.oauth.login.log.txt Edit (245 bytes, text/plain; charset="utf-8")
.home.danny..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (613 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (3.9 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (207 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (666 bytes, text/plain; charset="utf-8")

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-12-14:

Hi Keith,

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following steps and let me know if you are then able to connect?

1. Open Applications->Accessories->Passwords & Encryption Keys
2. Delete your "Ubuntu One token"
3. Open Firefox and go to: https://one.ubuntu.com/account/machines/
4. Delete all the machines on the account
5. Restart the Ubuntu One client (you should get a browser window prompting you to add your computer to Ubuntu One)
6. Add your computer
7. Does the client connect and sync now?

Thank you,

Joshua

Changed in ubuntuone-client (Ubuntu):
status:	New → Incomplete

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2009-12-15:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.