can't install or remove any software from the Ubuntu Software Center

[MXmagic]

Binary package hint: software-center

when i press the 'install' or 'remove' button, there's nothing happen.

ProblemType: Bug
Architecture: i386
CheckboxSubmission: 186a0612d3aaf12ee8362da0bde47d4b
CheckboxSystem: b845c366ea09c60efa3a45c1b5b21525
Date: Fri Dec 11 12:24:46 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: software-center 1.0.2
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: software-center
Uname: Linux 2.6.31-14-generic i686

[Dave Walker (dogatemycomputer)]

I am very sorry for the inconvenience. I just need some additional information.

- Can you reproduce the problem?
- I would just like to confirm I have not mis-understood. Could you just confirm there are no error messages reported while launching the Software Manager and no errors occur when exiting the Software Manager?
- Have you tried to add/remove software using the command line? Do you experience any errors?

Thank you for taking the time to report this bug and helping to make Ubuntu better!

[MXmagic (mic-51890)]

yea..when i open up the software center..there's no error pop out, and when i click on install application, nothing happen, even remove program oso nothing happen.
then when i exit the software center, there's no error also...

tis is the 1st time i'm using a LINUX OS...normally i'm using window OS..

if i need to use the command line..how to type it?

[MXmagic (mic-51890)]

i juz made some research..since i'm new to LINUX...

i've find out how to insert the command line using the terminal...

and tis is wat it show up..

michael@michael-laptop:~$ sudo add-apt-repository ppa:ubuntu-wine/ppa
[sudo] password for michael:
Executing: gpg --ignore-time-conflict --no-options --no-default-keyring --secret-keyring /etc/apt/secring.gpg --trustdb-name /etc/apt/trustdb.gpg --keyring /etc/apt/trusted.gpg --keyserver keyserver.ubuntu.com --recv 883E8688397576B6C509DF495A9A06AEF9CB8DB0
gpg: requesting key F9CB8DB0 from hkp server keyserver.ubuntu.com
gpg: key F9CB8DB0: "Launchpad PPA for Ubuntu Wine Team" not changed
gpg: Total number processed: 1
gpg: unchanged: 1
michael@michael-laptop:~$ ^C
michael@michael-laptop:~$

so wat does tis means??
does it installed or wat?

[Dave Walker (dogatemycomputer)]

MXMagic:

The command you entered above only imports the gpg key for the ubuntu-wine project. This allows you to download untested or development software from a Personal Package Archive.

Could you please enter this command into the console and post the results:

sudo apt-get update

This will confirm you are connected, able to download updates from the repositories and there is no system failure that would prevent software-center from functioning properly.

[MXmagic (mic-51890)]

oh i see....and now tis is the result..

michael@michael-laptop:~$ sudo apt-get update
[sudo] password for michael:
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic Release.gpg
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/main Translation-en_US
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/restricted Translation-en_US
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic Release
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/main Packages
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/restricted Packages
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/main Packages
Ign cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/restricted Packages
Err cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/main Packages
  Please use apt-cdrom to make this CD-ROM recognized by APT. apt-get update cannot be used to add new CD-ROMs
Err cdrom://Ubuntu 9.10 _Karmic Koala_ - Release i386 (20091028.5) karmic/restricted Packages
  Please use apt-cdrom to make this CD-ROM recognized by APT. apt-get update cannot be used to add new CD-ROMs
Hit http://security.ubuntu.com karmic-security Release.gpg
Ign http://security.ubuntu.com karmic-security/main Translation-en_US
Hit http://my.archive.ubuntu.com karmic Release.gpg
Ign http://my.archive.ubuntu.com karmic/main Translation-en_US
Hit http://archive.ubuntu.com karmic Release.gpg
Hit http://ppa.launchpad.net karmic Release.gpg
Ign http://ppa.launchpad.net karmic/main Translation-en_US
Hit http://archive.canonical.com karmic Release.gpg
Ign http://archive.canonical.com karmic/partner Translation-en_US
Hit http://ppa.launchpad.net karmic Release
Ign http://security.ubuntu.com karmic-security/restricted Translation-en_US
Ign http://security.ubuntu.com karmic-security/universe Translation-en_US
Ign http://security.ubuntu.com karmic-security/multiverse Translation-en_US
Hit http://security.ubuntu.com karmic-security Release
Ign http://my.archive.ubuntu.com karmic/restricted Translation-en_US
Ign http://my.archive.ubuntu.com karmic/universe Translation-en_US
Ign http://my.archive.ubuntu.com karmic/multiverse Translation-en_US
Hit http://my.archive.ubuntu.com karmic-updates Release.gpg
Ign http://my.archive.ubuntu.com karmic-updates/main Translation-en_US
Ign http://my.archive.ubuntu.com karmic-updates/restricted Translation-en_US
Ign http://my.archive.ubuntu.com karmic-updates/universe Translation-en_US
Ign http://my.archive.ubuntu.com karmic-updates/multiverse Translation-en_US
Hit http://my.archive.ubuntu.com karmic Release
Hit http://archive.ubuntu.com karmic Release
Hit http://archive.canonical.com karmic Release...

[Dave Walker (dogatemycomputer)]

MXMagic:

Could you please..

1 - launch the Ubuntu Software Center
2 - Click EDIT from the pulldown
3 - Select Software Sources from the list
4 - Uncheck everything under "Installable from CD-ROM/DVD".
5 - Click on the OTHER SOFTWARE tab
6 - Uncheck all items in the list.
7 - Click CLOSE from the bottom right hand corner of the window
8 - Enter your password and click AUTHENTICATE

The Ubuntu Software Center should update its cache. See if you can still recreate the problem.

If you can recreate the problem then please enter this from the command line:

software-center --debug 2>software-center-debug.txt

Software Center should load and create a debug log. Please attempt to recreate the problem, exit from Software Center then attach the file software-center-debug.txt to this bug report.

Let me know if you experience any problems.

[e-man (elliott-peay)]

I had the same problem. I downloaded the x64 ISO on (around) launch day, but didn't install until today.

@ #7
My configuration already matched the steps you had listed. What I did was uncheck and recheck one of the "Downloadable from the Internet" options listed in:

        Edit > Software Sources > Ubuntu Software

...which triggered a re-authentication and cache update upon clicking "Close". The cache update solved the problem.

Just so you know the symptoms, I could pull in screenshots (as I assume they're pulled in live) but no data about the applications would appear, nor would the install/update buttons. There was generic "no data could be found" kind of messages in place of the missing app info.

Hope that helps!

========

On a related note, in search of an answer, I checked the (offline) documentation at

         Ubuntu Help Center > Topics > Adding, Removing and Updating Applications > Installing an application

Step 3 notes the arrow button that needs to be clicked to continue with the installation process, but step 4 jumps directly over the information I was looking for in order to install the application, which was "where the hell is in the install button?". I don't know what can be done about that, but a mention of where the install button should be on-screen would have been helpful in determining that I did indeed have a problem, and it wasn't just user error.

[Dave Walker (dogatemycomputer)]

e-man:

Thank you for the additional information.

Could you please open a bug report for the documentation issue. The help documentation can be updated. If you email me the bug number then I will reproduce the problem and confirm the bug.

[Omer Akram (om26er)]

Its been a while since this bug was reported. Can you please tell us if this is still an issue for you?

[Ubuntu Profi (e-income-ltd)]

open a terminal and type

    sudo software-center

after that try installing or removing programs from the Software Center.
that worked for me.
good luck!

[Omer Akram (om26er)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!