system testing text console gives a plain black screen (karmic)

[pmeunier]

When using "system testing" and performing the test described below, there was only a plain, featureless black screen (no prompt or any text).

"Click Test to switch to another virtual terminal and then back to X. Your screen will change temporarily to a text console and then switch back to your current session.

Note that this test may require you to enter your password.

Did the screen change temporarily to a text console?"

ProblemType: Bug
AlsaDevices: Error: command ['ls', '-l', '/dev/snd/'] failed with exit code 2: ls: cannot access /dev/snd/: No such file or directory
AplayDevices: aplay: device_list:223: no soundcards found...
Architecture: amd64
ArecordDevices: arecord: device_list:223: no soundcards found...
CheckboxCommand: $CHECKBOX_SHARE/scripts/cycle_vts
CheckboxData: There was only a black screen
CheckboxDescription:
 Click Test to switch to another virtual terminal and then back to X. Your screen will change temporarily to a text console and then switch back to your current session.

 Note that this test may require you to enter your password.

 Did the screen change temporarily to a text console?
CheckboxSubmission: 028aade3817ef0956cd39fee9a90edac
CheckboxSystem: edda5d4f616ca792bf437989cb597002
CheckboxTest: chvt
Date: Sun Dec 6 14:31:28 2009
DistroRelease: Ubuntu 9.10
Lsusb:
 Bus 002 Device 003: ID 045e:0083 Microsoft Corp. Basic Optical Mouse
 Bus 002 Device 002: ID 03f9:0100 KeyTronic Corp. Keyboard
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: linux-image-2.6.31-16-generic 2.6.31-16.52
PciMultimedia:

ProcCmdLine: root=UUID=a6b0d693-fa84-4455-9f77-54efd8261d97 ro quiet splash
ProcEnviron:
 SHELL=/bin/tcsh
 PATH=(custom, user)
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
SourcePackage: linux
Tags: checkbox-bug
Uname: Linux 2.6.31-16-generic x86_64
UserAsoundrc:
 # ALSA library configuration file

 # Include settings that are under the control of asoundconf(1).
 # (To disable these settings, comment out this line.)
 </home/pmeunier/.asoundrc.asoundconf>
XsessionErrors:
 (gnome-settings-daemon:1845): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1904): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1876): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
dmi.bios.date: 04/25/2007
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M2N-E SLI ACPI BIOS Revision 0801
dmi.board.name: M2N-E SLI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2N-ESLIACPIBIOSRevision0801:bd04/25/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Jeremy Foshee (jeremyfoshee)]

Hi pmeunier,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 493279

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[pmeunier (pmeunier-cerias)]

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pmeunier 1760 F.... pulseaudio
                      pmeunier 3394 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Live'/'SB PCI512 [CT4790] (rev.8, serial:0x80231102) at 0xb800, irq 17'
   Mixer name : 'TriTech TR28602'
   Components : 'AC97a:54524123'
   Controls : 216
   Simple ctrls : 38
CheckboxSubmission: d35bd6c66acc34e76d453b7563f7a1d2
CheckboxSystem: edda5d4f616ca792bf437989cb597002
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=25997e1a-0c43-4a74-834e-e461ae7a2aff
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 002 Device 003: ID 045e:0083 Microsoft Corp. Basic Optical Mouse
 Bus 002 Device 002: ID 03f9:0100 KeyTronic Corp. Keyboard
 Bus 002 Device 004: ID 16c0:0480 VOTI
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: root=UUID=a6b0d693-fa84-4455-9f77-54efd8261d97 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 SHELL=/bin/tcsh
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-20-generic N/A
 linux-firmware 1.26
RfKill:

Uname: Linux 2.6.31-20-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 04/25/2007
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M2N-E SLI ACPI BIOS Revision 0801
dmi.board.name: M2N-E SLI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2N-ESLIACPIBIOSRevision0801:bd04/25/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[pmeunier (pmeunier-cerias)]

"We were wondering if this is still an issue? " Yes, I just ran the test again and the behavior was the same.

[Jeremy Foshee (jeremyfoshee)]

switching to the checkbox package as this does not seem to be kernel related.

[Ara Pulido (ara)]

Thank you for reporting this bug to Ubuntu. Ubuntu 9.10 reached EOL on April 30th, 2011.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version.

I will close this bug now. If you are able to reproduce it with a current supported version of Ubuntu, please, create a new one typing "ubuntu-bug checkbox" on a terminal.

Thanks!