I click "Se connecter" (Connect) but Ubuntu one does not ask for my email and password

[Olli Savolainen]

Binary package hint: ubuntuone-client

I have not yet given my launchpad email+password to ubuntu, nonetheless it tries immediately to connect when I click the connect button in the Ubuntu One folder in nautilus or "Se connecter" after clicking on the tray icon of Ubuntu one. The "Connexion" button stays disabled indefinitely after clicking it, and no status is given. I just upgraded to Ubuntu 9.10 from 9.04 two days ago.

ProblemType: Bug
.home.olli..cache.ubuntuone.log.oauth.login.log:
 Démarrage du client Ubuntu One version 1.0.2
 Démarrage du client Ubuntu One version 1.0.2
.home.olli..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 1
 bookmarked = True
Architecture: i386
Date: Sun Dec 6 16:30:54 2009
DistroRelease: Ubuntu 9.10
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=fr_FR.UTF-8
 PATH=(custom, user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-16-generic i686

[Joshua Hoover (joshuahoover)]

Hi Olli,

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following and let me know what the results are?

1. Open Applications->Accessories->Passwords & Encryption Keys
2. Delete your "Ubuntu One token"
3. Open Firefox and go to: https://one.ubuntu.com/account/machines/
4. Delete all the machines on the account
5. Restart the Ubuntu One client (you should get a browser window prompting you to add your computer to Ubuntu One)
6. Add your computer
7. Does the client connect and sync now?

Thank you,

Joshua

[Olli Savolainen (pilpi)]

Hi Joshua,

It seems you are assuming I am further in the process than I really am. There is no key related to Ubuntu One in Passwords & Encryption Keys, so I could not delete it, nor have I added any machines (according to https://one.ubuntu.com/account/machines/ ) , nor do I know how to. Ubuntu One client is not asking me to add my computer to Ubuntu One.

Thanks for you advice,
Olli

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 488413, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

We have a fix you can try in our beta PPA. If you follow the steps in the following FAQ you should be able to try out this new fix: https://answers.edge.launchpad.net/ubuntuone-client/+faq/836 If you are already using the beta PPA, then please check for and install the latest updates via Update Manager and then restart Ubuntu One.

[Olli Savolainen (pilpi)]

I do not understand that other bug and how that relates to this one at all. It does not provide any instructions I can understand. By marking it as duplicate you have caused launchpad to send me loads of spam I do not understand, either.