Brother MFC-7340 printing streaky lines/blank pages

Bug #490545 reported by theiccm
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I correctly installed a brother MFC-7340 all-in-one laser printer according to the brother linux drivers website. The scanner is working fine and also the printer except that the page starts streaking usually on the 2nd/3rd page and every page after that comes out blank. I don't see this issue with the copier at all (I copied up to 10 pages with no problems), although after the printer starts streaking and gives blank pages, it messes up the toner so that when I try to copy, it gives blank pages. When this happens, I take out the toner and give it a good shake to have it work again.

Everything seems fine and dandy. The computer is connected, all the drivers are installed and the only problem is with this 2nd/3rd page fail.

I am running 9.10 (karmic), 64-bit and the printer is connected via USB. I installed the cupswrapper and lpr drivers. I also followed the special instructions for 64-bit versions of ubuntu mentioned on the brother website.

Some details:
[code]
dpkg -l | grep Brother
ii brmfc7340lpr 2.0.2-1 Brother MFC-7340 LPR driver
ii brscan-skey 0.2.1-3 Brother Linux scanner S-KEY tool
ii brscan3 0.2.7-1 Brother Scanner Driver
ii cupswrappermfc7340 2.0.2-1 Brother MFC7340 CUPS wrapper driver
[/code]

Revision history for this message
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in cups.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

affects: ubuntu → cups (Ubuntu)
Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 490545

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

Revision history for this message
theiccm (i-contact-theiccm-org) wrote : apport-collect data

Architecture: amd64
CheckboxSubmission: 90b45d2e96334abc76aba6206aef7abf
CheckboxSystem: 46f09c1998a067682e63e8785346abf0
CupsErrorLog:

DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64 (20091020.3)
Lpstat:
 device for MFC7340: usb://Brother/MFC-7340
 device for PDF: cups-pdf:/
MachineType: Gateway SX2802
Package: cups 1.4.1-5ubuntu2.1
PackageArchitecture: amd64
Papersize: letter
PpdFiles:
 PDF: Generic CUPS-PDF Printer
 MFC7340: Brother MFC7340 for CUPS
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic root=UUID=1c76ac05-8868-4f10-8379-ad6c7d6bba70 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
Uname: Linux 2.6.31-16-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fax fuse lpadmin netdev plugdev sambashare tape video
dmi.bios.date: 08/16/2009
dmi.bios.vendor: AMI
dmi.bios.version: P01-A0
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: WG43M
dmi.board.vendor: Gateway
dmi.chassis.type: 3
dmi.chassis.vendor: Gateway
dmi.modalias: dmi:bvnAMI:bvrP01-A0:bd08/16/2009:svnGateway:pnSX2802:pvr:rvnGateway:rnWG43M:rvr:cvnGateway:ct3:cvr:
dmi.product.name: SX2802
dmi.sys.vendor: Gateway

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
Revision history for this message
michael wang (antidisney) wrote :

This bug still happens as of 3-17-11 in version 10.10. I have a Brother MFC-7340 and I was not able to print multi page documents. After the second page the pages would start streaking and then continuously feed blank pages. I was able to print single pages fine and the scanner worked great. I made sure I had the most up to date drivers from Brother. I'm not able to get more information as of now because I reverted back to windows.

The system is a home built Athlon system.

Revision history for this message
Spe (soerencom-deactivatedaccount) wrote :

This is a problem with the brscan-skey Tool.
To stop it run: brscan-skey -t

http://ubuntuforums.org/showthread.php?t=1342317

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