Install button does nothing when clicked

[Akshat Jain]

Binary package hint: software-center

Install button does nothing when clicked.even after 4-5 times.

ProblemType: Bug
Architecture: i386
Date: Sat Nov 28 16:47:54 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: software-center 1.0.2
PackageArchitecture: all
ProcEnviron:
 LANG=en_IN
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic
SourcePackage: software-center
Uname: Linux 2.6.31-15-generic i686

[Dave Walker (dogatemycomputer)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we can't fix it because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html.

We'd be grateful if you would then provide a more complete description of the problem.

Is this problem reproducible when attempting to install any application or just a specific application?
Do other buttons in the Software-Center function normally?
Would it be possible to take a video of the problem? If so then please attach a video to this bug report.
Do you receive any errors when the application is loading or exiting?

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures

Thank you for your help!

[Peter (peter-a-wilson)]

I see the same issue, it occurs for all applications listed in the library, none will install and all fail silently. Using Apt-get or synaptic works fine.
All other buttons in the software center seem to work fine, its just the 'install' button and drop down menu item that do nothing.
No errors are reported on screen when loading the application from the desktop "Applications" drop down menu, none are present when closing the application either,

When the application in launched form the console, I see no errors until I click on the "install" button, then I ssee the following (I'm trying to install the "Sun Java 6 Runtime Package"), but I get the identical error for any other application when clicking the 'install' button.

WARNING:root:_on_trans_error: org.freedesktop.PolicyKit.Error.NotAuthorized: ('system-bus-name', {'name': ':1.61'}) is not authorized: org.debian.apt.install-packages

[warchico (warchico)]

Peter discribed the problem very well im experiencing the same thing.Only I get no error messages

[Akshat Jain (akshatj)]

This Problem goes when we remove all other repos other than the Official ones.

[Akshat Jain (akshatj)]

i can conform adding PPAs reproduces the problem.

[Dave Walker (dogatemycomputer)]

ssj6akshat:

Does adding any PPA cause this problem to occur? or is it just one specific PPA you were using?

If it is a PPA causing this problem then I should be able to reproduce the problem and mark the bug confirmed. I will have time to work on this in a few hours.

[Akshat Jain (akshatj)]

Adding Most of the PPAs.

[Dave Walker (dogatemycomputer)]

ssj6akshat:

I am still unable to reproduce the problem using multiple PPA sources with Ubuntu 9.10 i386 Software-Center.

Could you please attach a non-functional copy of your /etc/apt/sources.list so I can reproduce the problem?

Thank you.

[Akshat Jain (akshatj)]

Here it is

[Rui Moreira (rui-f-moreira)]

I opened software-center from the terminal and this is the error when I hit the Install button:
rui@rui-desktop:~$ software-center
WARNING:root:_on_trans_error: org.freedesktop.PolicyKit.Error.NotAuthorized: ('system-bus-name', {'name': ':1.59'}) is not authorized: org.debian.apt.install-packages

If I type "sudo software-center" + psw the install button works just fine.

This is leading me to believe that something is wrong in my user account so I went to System/Administration/Users and Groups and the button that unlocks the accounts-management doesn't work either.

Any guesses?

[Dave Walker (dogatemycomputer)]

Rui:

PolicyKit is an application-level toolkit for defining and handling the policy that allows unprivileged processes to speak to privileged processes: It is a framework for centralizing the decision making process with respect to granting access to privileged operations for unprivileged applications. PolicyKit is specifically targeting applications in rich desktop environments on multi-user UNIX-like operating systems. It does not imply or rely on any exotic kernel features.

http://www.freedesktop.org/wiki/Software/PolicyKit

If you need assistance with the Policy Toolkit then you are welcome to visit the Ubuntu forums and post your question or contact Canonical Support for further assistance.

http://www.ubuntu.com/support

[Dave Walker (dogatemycomputer)]

ssj6akshat:

I am still unable to reproduce the problem using the sources-list that you provided.

What happens when you launch the software-center from the command line? Does it provide any feedback? If not then you may need to turn up debugging.

software-center --gst-debug-level=3

[Rui Moreira (rui-f-moreira)]

Dave,
I'm attaching my software-center debug info. Maybe it will help

[Rui Moreira (rui-f-moreira)]

Guys,
I once used resource gnome session instead of normal gnome session and forgot to put my session back to default gnome.
Today I changed back to normal gnome and this fixed the problem.
I checked on other stations and it's reproducible. It's still a bug though.

[Dave Walker (dogatemycomputer)]

Rui:

Is the debug information from the machine where the problem has been fixed or from another machine that is still experiencing the problem?

[Rui Moreira (rui-f-moreira)]

Dave,
The debug info is from the machine that has been fixed after changing session to gnome.

[Dave Walker (dogatemycomputer)]

Rui,

I would suggest you open a new bug report for the new machine. Please be sure to attach your sources.list and software-center debug to the new report. This will make the bug report shorter and clearer.

Thank you for taking the time to report this bug and helping to make Ubuntu better.

[daves111 (daves111)]

here is what mine said when I turned up debugging:

0:00:00.011116071 5470 0x291fc30 INFO GST_INIT gst.c:691:scan_and_update_registry: Validating registry cache: /home/daves111/.gstreamer-0.10/registry.x86_64.bin
0:00:00.014527662 5470 0x291fc30 WARN pyplugin gstpythonplugin.c:343:plugin_init: Couldn't g_module_open libpython. Reason: /usr/lib/libpython2.6.so: cannot open shared object file: No such file or directory
0:00:00.014567081 5470 0x291fc30 WARN GST_PLUGIN_LOADING gstplugin.c:422:gst_plugin_register_func: plugin "/usr/lib/gstreamer-0.10/libgstpython.so" failed to initialise
0:00:00.015142299 5470 0x291fc30 INFO GST_INIT gst.c:786:scan_and_update_registry: Registry cache has not changed
0:00:00.016253864 5469 0x291fc30 INFO GST_INIT gst.c:980:ensure_current_registry: registry reading and updating done, result = 1
0:00:00.016353461 5469 0x291fc30 INFO GST_INIT gst.c:463:gst_init_check: initialized GStreamer successfully
WARNING:root:_on_trans_error: org.freedesktop.PolicyKit.Error.NotAuthorized: ('system-bus-name', {'name': ':1.85'}) is not authorized: org.debian.apt.install-packages
WARNING:root:daemon dies, ignoring: 12: It seems that the daemon died.
^Cdaves111@daves111-desktop:~$

[Dave Walker (dogatemycomputer)]

daves111:

Are you experiencing the same problem with the software-center? It would appear your debug output is describing a different problem than what Rui's output is describing. You may want to consider opening a new bug report and include the output described in comment #19.

[golan (golan77-mail)]

I solved it by adding it to autostart (gnome-session-properties) PolicyKit Authentication Agent
command:

/ usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1

[And1945 (brandenborg)]

Undecided importance. Great.

[Omer Akram (om26er)]

Thanks for taking time to report this bug and helping make ubuntu better. Can any one please confirm if this is still an issue.
This is certainly fixed in Lucid though.

[marcsimons (marc-simons)]

I encounter the same problem with a fresh install of the final Lucid.

I am not asked for my password, so nothing happens when I try to install. If I start from the terminal with gksudo it works as advertised:-)

attached: starting software-center from terminal, with gksudo, and with debug level=3

All I did before trying to use software-center after the fresh install was connecting with my wifi with an empty password in seahorse (unsafe storage) ,updating the language packs (dutch), log-off, log-in. If I boot I am logged in automatically.

[marcsimons (marc-simons)]

Oops, I forgot.

I did more before trying to use software-center: I did an update-routine which worked fine, then I tried to install libdvdcss2 from the latest deb package from videolan. Gdebi crashed on me the first two attempts, the third time Gdebi installed the library successfully.

[marcsimons (marc-simons)]

After a reboot, it works as it should be.....

[Omer Akram (om26er)]

Closing this bug now as you dont face it anymore. If you face it again please open a new bug report as you mentioned there keyring window does appear so that might be another bug.

[Richard Schennberg (kyrealtor45)]

Is it possible to fix your software center instead of making us jump through hoops? Otherwise, the best fix is to use Fedora Linux!